Mass Payments errors - 10001 to 10327

MassPay errors

Error code Short and long messages User action
10001 Invalid account number.
The transaction failed as a result of an invalid credit card number. Check the number or attempt with another card.
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10001 Internal Error
Internal Error
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10001 Internal Error
The transaction could not be loaded
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10001 ButtonSource value truncated.
The transaction could not be loaded
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10001 Transaction refused because of an invalid argument. See additional error messages for details.
The masspay receiver_type is not a recognizable type
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10002 Account locked
The user account is locked
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The number of input records is greater than maximum allowed
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The number of input records is less than or equal to zero
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The note string length exceeds the maximum limit of 4000 characters
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The amount is missing
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The currency is missing
10004 Transaction refused because of an invalid argument. See additional error messages for details.
Currency is not supported
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The amount is not a valid number
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The amount exceeds the max limit of a single mass pay item ~1
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The amount is less than or equal to zero
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The unique id string length exceeds the maximum limit of 30 characters
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The unique id string contains a space as a character
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The transaction id is not valid
10007 Permission denied
You do not have permissions to make this API call
10014 API call was rate limited.
The API call has been denied as it has exceeded the permissible call rate limit.
10301 User not allowed
The user is not allowed to send money through Mass Pay
10303 Restricted account
Account is restricted
10304 Unconfirmed email
The user account has unconfirmed email
10305 Limit Exceeded
The user account needs to have its sending limit removed in order to make a mass payment.
10306 Limit Exceeded
The user's international account needs to have its sending limit removed in order to make a mass payment
10307 Receive only account
The user account is receive only and therefore cannot send payments out
10308 Masspay server configuration error
There is some configuration error
10309 Masspay server unavailable
The mass pay server is unavailable
10310 Unable to create payment
Unable to create payments for masspay
10311 Unable to submit payment
Unable to submit payments for masspay
10312 Masspay server error
The masspay server has reported errors
10313 Masspay Invalid Data
The masspay input file includes invalid data
10314 Masspay input parse error
The input to the masspay server is incorrect. Please make sure that you are using a correctly formatted input.
10317 Masspay Invalid Email
The masspay input file includes invalid Email
10320 Internal Error
Internal Error
10321 Insufficient funds
The account does not have sufficient funds to do this masspay
10327 Masspay Invalid UserID
The masspay input file includes invalid UserID

MassPay failed transactions IPN reason codes

These codes are returned to the Instant Payment Notification (IPN) listener you set up for your MassPay requests. For more information on MassPay IPN variables see the MassPay IPN variables table in the IPN guide.

The IPN MassPay reason_code variable is set if status = Failed.

Reason Code Description
1001 Receiver's account is invalid
1002 Sender has insufficient funds
1003 User's country is not allowed
1004 User's credit card is not in the list of allowed countries of the gaming merchant
3004 Cannot pay self
3014 Sender's account is locked or inactive
3015 Receiver's account is locked or inactive
3016 Either the sender or receiver exceeded the transaction limit
3017 Spending limit exceeded
3047 User is restricted
3078 Negative balance
3148 Receiver's address is in a non-receivable country or a PayPal zero country
3535 Invalid currency
3547 Sender's address is located in a restricted State (e.g., California)
3558 Receiver's address is located in a restricted State (e.g., California)
3769 Market closed and transaction is between 2 different countries
4001 Internal error
4002 Internal error
8319 Zero amount
8330 Receiving limit exceeded
8331 Duplicate mass payment
9302 Transaction was declined
11711 Per-transaction sending limit exceeded
14159 Transaction currency cannot be received by the recipient
14550 Currency compliance
14761 The mass payment was declined because the secondary user sending the mass payment has not been verified
14764 Regulatory review - Pending
14765 Regulatory review - Blocked
14767 Receiver is unregistered
14768 Receiver is unconfirmed
14769 Youth account recipient
14800 POS cumulative sending limit exceeded

Additional information