Refunds errors - 10001 to 15011

RefundTransaction errors

Error code Short and long messages User action
10001 Internal Error
Internal Error
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10001 Internal Error
Warning an internal error has occurred. The transaction id may not be correct
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10001 Internal Error
The transaction could not be loaded.
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10001 Internal Error
Transaction failed due to internal error
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10002 Restricted account
Account is restricted.
10003 Missing argument
Either TransactionID or PayerId is required.
10003 Missing argument
A transaction id is required
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The partial refund amount must be a positive amount
10004 Transaction refused because of an invalid argument. See additional error messages for details.
You can not specify a partial amount with a full refund
10004 Transaction refused because of an invalid argument. See additional error messages for details.
A transaction id is required
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The transaction id is not valid
10004 Internal Error
Transaction refused because of an invalid argument. See additional error messages for details.
10005 Option not supported
Refund Advice is not supported without TransactionId.
10007 Permission denied
You do not have permission to refund this transaction
You do not have permissions to make this API call
10009 Transaction refused
The partial refund amount must be less than or equal to the original transaction amount
The partial refund amount must be less than or equal to the remaining amount.
10009 Transaction refused
The partial refund amount is not valid
10009 Transaction refused
Because a complaint case exists on this transaction, only a refund of the full or full remaining amount of the transaction can be issued
10009 Transaction refused
You are over the time limit to perform a refund on this transaction
10009 Transaction refused
Can not do a full refund after a partial refund
10009 Transaction refused
Account is locked or inactive
10009 Transaction refused
The partial refund must be the same currency as the original transaction
10009 Transaction refused
This transaction has already been fully refunded
10009 Transaction refused
Account is restricted
10009 Transaction refused
You can not refund this type of transaction
10009 Transaction refused
You can not do a partial refund on this transaction
10009 Transaction refused
The account for the counterparty is locked or inactive
10009 Transaction refused
This transaction already has a chargeback filed
10009 Transaction refused
You have not filled out the Direct Debit Instruction
10009 Transaction refused
Refund failed as receiver account is closed
10009 Transaction refused
The PayerID is invalid.
The PayerID is invalid. Make the API call again with a valid PayerID.
10009 Transaction refused
You do not have a verified ACH

This error can be caused by insufficient funds in your PayPal balance to cover the amount of the refund and either of the following:

  • Not having yet verified the bank account associated with your PayPal account
  • Not having any bank account associated with your PayPal account

Be sure that you have sufficient funds in your PayPal balance and that you have verified the associated bank account.

10011 Invalid transaction id value
Transaction refused because of an invalid transaction id value
10014 API call was rate limited.
The API call has been denied as it has exceeded the permissible call rate limit.
10406 Transaction refused because of an invalid argument. See additional error messages for details.
The PayerID value is invalid.
10414 Transaction refused because of an invalid argument. See additional error messages for details.
The amount exceeds the maximum amount for a single transaction.
10445 This transaction cannot be processed at this time. Please try again later.
This transaction cannot be processed at this time. Please try again later.
10537 Risk Control Country Filter Failure
The transaction was refused because the country was prohibited as a result of your Country Monitor Risk Control Settings.
10538 Risk Control Max Amount Failure
The transaction was refused because the maximum amount was exceeded as a result of your Maximum Amount Risk Control Settings.
10539 Payment declined by your Risk Controls settings: PayPal Risk Model.
Payment declined by your Risk Controls settings: PayPal Risk Model.
10618 Transaction refused.
Refund is pending or completed for this transaction.
10634 This transaction cannot be processed at this time. Please try again later.
This transaction cannot be processed at this time. Please try again later.
10755 Unsupported currency
Currency is not supported
11603 Conflict with prior request with same Message Submission ID.
One or more critical fields in the request conflict with prior message with the same Message Submission ID (specified in MSGSUBID parameter).
11604 Request for Message Submission ID already in progress.
Request for the specified Message Submission ID (specified in MSGSUBID parameter) cannot be started until the previous request finishes.
Retry the request at a later time.
11607 Duplicate request for specified Message Submission ID.
The specified Message Submission ID (specified in MSGSUBID parameter) is a duplicate; result parameters of the original request are attached.
11996 Use Adaptive Payment Refund API
To do a refund on an Adaptive Payment transaction, please use the Adaptive Payment Refund API
12302 Dispute Refund Not Allowed
This transaction already has a PayPal dispute filed
13122 Transaction violates PayPal Use Agreement
13513 Duplicate request for specified Invoice ID.
The specified Invoice ID is a duplicate.
13531 Funding source provided for this operation is not supported
The funding source provided for this operation is not supported. Please provide a valid value.
13601 Refund cannot exceed the transaction amount.
Refunds to users without PayPal accounts cannot exceed the transaction amount.
13602 Insufficient funds
Refund failed due to insufficient funds in your PayPal account
13606 Feature Not Enabled.
You are not enabled for this feature.
13607 Funding source provided is not usable.
The Funding source provided is not usable. Please provide different funding source.
13751 Could not provide identical response to original transaction.
Original transaction completed successfully; however, this response differs from the original response.

DoNonReferencedCredit errors

Error code Short and long messages User action
10001 Invalid account number.
The transaction failed as a result of an invalid credit card number. Check the number or attempt with another card.
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10001 Internal Error
The transaction could not be loaded
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10002 Authentication/Authorization Failed
You do not have permissions to make this API call
10007 Permission denied
You do not have permissions to make this API call
You do not have a verified ACH
10502 Invalid Data
This transaction cannot be processed. Please use a valid credit card.
The credit card used is expired.
10512 Invalid Data
This transaction cannot be processed. Please enter a first name.
10513 Invalid Data
This transaction cannot be processed. Please enter a last name.
10535 Gateway Decline
This transaction cannot be processed. Please enter a valid credit card number and type.
This error can also be returned if you pass an industry standard test credit card number in the Live environment.
10541 Transaction cannot be processed.
Please use a different payment card.
10542 Invalid Email Address.
This transaction cannot be processed. Please enter a valid email address.
10561 Invalid Data
There's an error with this transaction. Please enter a complete billing address.
10565 Merchant country unsupported.
The merchant country is not supported.
10566 Credit card type unsupported
The credit card type is not supported
10701 Invalid Data
There's an error with this transaction. Please enter a valid billing address.
10702 Invalid Data
There's an error with this transaction. Please enter a valid address1 in the billing address.
10703 Invalid Data
There's an error with this transaction. Please enter a valid address2 in the billing address.
10704 Invalid Data
There's an error with this transaction. Please enter a valid city in the billing address.
10705 Invalid Data
There's an error with this transaction. Please enter a valid state in the billing address.
10706 Invalid Data
There's an error with this transaction. Please enter a valid postal code in the billing address.
10707 Invalid Data
There's an error with this transaction. Please enter a valid country in the billing address.
10708 Invalid Data
There's an error with this transaction. Please enter a complete billing address.
10709 Invalid Data
There's an error with this transaction. Please enter an address1 in the billing address.
10710 Invalid Data
There's an error with this transaction. Please enter a city in the billing address.
10711 Invalid Data
There's an error with this transaction. Please enter your state in the billing address.
10712 Invalid Data
There's an error with this transaction. Please enter a valid postal code in the billing address.
10713 Invalid Data
There's an error with this transaction. Please enter a country in the billing address.
10714 Invalid Data
There's an error with this transaction. Please enter a valid billing address.
10715 Invalid Data
There's an error with this transaction. Please enter a valid state in the billing address.
10716 Invalid Data
There's an error with this transaction. Please enter a valid postal code in the billing address.
10717 Invalid Data
There's an error with this transaction. Please enter a valid postal code in the billing address.
10718 Invalid Data
There's an error with this transaction. Please enter a valid city and state in the billing address.
10744 Invalid Data
This transaction cannot be processed. Please enter a valid country code in the billing address.
10746 Invalid Data
This transaction cannot be processed. Please use a valid country on the billing address.
10751
(Warning)
Invalid Data
There's an error with this transaction. Please enter a valid state in the billing address.
10752 Transaction cannot be processed.
The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card. One possibile cause for this error is your business category is not allowed by American Express.
10755 Unsupported Currency.
This transaction cannot be processed due to an unsupported currency.
10764 This transaction cannot be processed at this time. Please try again later.
This transaction cannot be processed at this time. Please try again later.
11084 User does not have a good funding source with which to pay.
User does not have a good funding source with which to pay.
15011 Processor Decline
This credit card was issued from an unsupported country.

Additional information