Universal Air Travel Plan errors - 10001 to 15010

DoUATPAuthorization errors

Error code Short and long messages User action
10001 Internal Error
Transaction failed due to internal error
To learn more about possible causes and corrective actions, see What is API error code 10001?
10001 Internal Error
Internal Error
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10002 Internal Error
Account is locked or inactive
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The transaction id is not valid
10004 Internal Error
Invalid argument
10007 Permission denied
You do not have permissions to make this API call
10007 Permission denied
Because this order has either an outstanding order authorization or a recorded capture, it cannot be moved.
10009 Transaction refused
Account is locked or inactive
10014 API call was rate limited.
The API call has been denied as it has exceeded the permissible call rate limit.
10215 Soft Descriptor truncated
The soft descriptor passed in was truncated
10486 This transaction couldn't be completed.
This transaction couldn't be completed. Please redirect your customer to PayPal.
Using the existing token, redirect the customer back to PayPal to select a different funding source or to add a new funding source. See this HowTo guide for more information.
10537 Risk Control Country Filter Failure
The transaction was refused because the country was prohibited as a result of your Country Monitor Risk Control Settings.
10600 Authorization voided.
Authorization is voided.
10601 Authorization expired.
Authorization has expired.
10602 Authorization completed.
Authorization has already been completed.
10603 The buyer is restricted.
The buyer account is restricted.
10604 Authorization must include both buyer and seller.
Authorization transaction cannot be unilateral. It must include both buyer and seller to make an auth.
10605 Unsupported currency.
Currency is not supported.
Retry the request with a PayPal-supported currency.
10606 Buyer cannot pay.
Transaction rejected, please contact the buyer.
10606 Transaction cannot be processed.
Transaction cannot be processed.
10608 Funding source missing.
The funding source is missing.
10609 Invalid transactionID.
Transaction id is invalid.
10610 Amount limit exceeded.
Amount specified exceeds allowable limit.
10611 Not enabled.
Authorization & Capture feature is not enabled for the merchant. Contact customer service.
10612 No more settlement.
Maximum number of allowable settlements has been reached. No more settlement for the authorization.
10613 Currency mismatch.
Currency of capture must be the same as currency of authorization.
10614 Cannot void reauth.
You can void only the original authorization, not a reauthorization.
10614 Cannot void reauth.
You can void only the original authorization, not a reauthorization.
10615 Cannot reauth reauth.
You can reauthorize only the original authorization, not a reauthorization.
10616 Maximum number of reauthorization allowed for the auth is reached.
Maximum number of reauthorization allowed for the auth is reached.
10617 Reauthorization not allowed.
Reauthorization is not allowed inside honor period.
10618 Transaction already voided or expired.
Transaction has already been voided or expired.
10620 Order has already been voided, expired or completed.
Order has already been voided, expired or completed.
10621 Order has expired.
Order has expired.
10622 Order is voided.
Order is voided.
10623 Maximum number of authorization allowed for the order is reached.
Maximum number of authorization allowed for the order is reached.
10624 Duplicate invoice
Payment has already been made for this InvoiceID.
10625 Transaction refused because of an invalid argument. See additional error messages for details.
The amount exceeds the maximum amount for a single transaction.
10626 Risk
Transaction refused due to risk model
10627 Transaction refused because of an invalid argument. See additional error messages for details.
The invoice ID field is not supported for basic authorizations
10628 This transaction cannot be processed at this time. Please try again later.
This transaction cannot be processed at this time. Please try again later.
10629 Reauthorization not allowed.
Reauthorization is not allowed for this type of authorization.
10630 Item amount is invalid.
Item amount is invalid.
10631 Processor Warning
The authorization is being processed.
10632 Currency mismatch.
Currency of authorization must be the same as currency of order.
10633 Currency mismatch.
Currency of re-authorization must be the same as currency of authorization.
10634 This transaction cannot be processed at this time. Please try again later.
This transaction cannot be processed at this time. Please try again later.
11094 This authorization cannot be voided, reauthorized, or captured against.
This authorization can only be handled through the marketplace which created it. It cannot directly be voided, reauthorized, or captured against.
11401 Internal Error.
The transaction cannot complete successfully due to a failure in UATP number generation.
11403 UATP Card Expired.
This transaction cannot be processed. UATP Card expired.
11404 Invalid UATP Card.
This transaction cannot be processed. No UATP card exist in the system for given card number and expiration.
11406 Ineligible Merchant Account.
This transaction cannot be processed. Merchant is not designated as UATP airline.
11407 Transaction refused because of an invalid argument. See additional error messages for details.
Invalid Payment Action for UATP Airlines
11603 Conflict with prior request with same Message Submission ID.
One or more critical fields in the request conflict with prior message with the same Message Submission ID (specified in MSGSUBID parameter).
11604 Request for Message Submission ID already in progress.
Request for the specified Message Submission ID (specified in MSGSUBID parameter) cannot be started until the previous request finishes.
11607 Duplicate request for specified Message Submission ID.
The specified Message Submission ID (specified in MSGSUBID parameter) is a duplicate; result parameters of the original request are attached.
11610 Payment Pending your review in Fraud Management Filters
 
11612 Transaction must be accepted in Fraud Management Filters before capture.
 
11900 Failed Payment Review
The transaction was rejected by PayPal because it failed Payment Review
Inform the buyer that PayPal declined the transaction and to contact PayPal Customer Service.
14001 Amount mismatch
Order and Auth amount mismatch is not allowed for Installments Transaction
14001 Installments Internal Error
Internal Error for Installments Transaction
14002 Seller not eligible for Installments
Installments not available for seller with Multi-Auth or Multi-Capture enabled
15010 This authorization must be captured, voided, or reauthorized through the gateway.
This authorization can only be handled through the gateway which created it. This authorization must be captured, voided, or reauthorized through the gateway.

DoUATPExpressCheckoutPayment errors

Error code Short and long messages User action
10001 Internal Error
Warning an internal error has occurred. The transaction id may not be correct
To learn more about possible causes and corrective actions, see What is API error code 10001?
10001 Internal Error
Transaction failed due to internal error
To learn more about possible causes and corrective actions, see What is API error code 10001?
10001 Internal Error
The transaction could not be loaded
To learn more about possible causes and corrective actions, see What is API error code 10001?.
10004 Transaction refused because of an invalid argument. See additional error messages for details.
The transaction id is not valid
10004 Internal Error
Transaction refused because of an invalid argument. See additional error messages for details.
10004 Internal Error
Invalid argument
10007 Permission denied
You do not have permissions to make this API call
10007 Permission denied
Because this order has either an outstanding order authorization or a recorded capture, it cannot be moved.
10009 Transaction refused
Account is locked or inactive
10014 API call was rate limited.
The API call has been denied as it has exceeded the permissible call rate limit.
10103 Please use another Solution Type.
Your Solution Type is temporarily unavailable. If possible, please use another Solution Type.
10215 Soft Descriptor truncated
The soft descriptor passed in was truncated
10406 Transaction refused because of an invalid argument. See additional error messages for details.
The PayerID value is invalid.
10409 You're not authorized to access this info.
Express Checkout token was issued for a merchant account other than yours.
10410 Invalid token
Invalid token.
10411 This Express Checkout session has expired.
This Express Checkout session has expired. Token value is no longer valid.
10412 Duplicate invoice
Payment has already been made for this InvoiceID.
10413 Transaction refused because of an invalid argument. See additional error messages for details.
The totals of the cart item amounts do not match order amounts.
10414 Transaction refused because of an invalid argument. See additional error messages for details.
The amount exceeds the maximum amount for a single transaction.
10415 Transaction refused because of an invalid argument. See additional error messages for details.
A successful transaction has already been completed for this token.
To learn more about possible causes and corrective actions, see What is API error code 10415?.
10416 Transaction refused because of an invalid argument. See additional error messages for details.
You have exceeded the maximum number of payment attempts for this token.
10417 Transaction cannot complete.
Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method.
10418 Transaction refused because of an invalid argument. See additional error messages for details.
The currencies of the shopping cart amounts must be the same.
10421 This Express Checkout session belongs to a different customer.
This Express Checkout session belongs to a different customer. Token value mismatch.
10422 Customer must choose new funding sources.
The customer must return to PayPal to select new funding sources.
To learn more about possible causes and corrective actions, see What is API error code 10422?.
10423 Transaction refused because of an invalid argument. See additional error messages for details.
This transaction cannot be completed with PaymentAction of Authorization.
To learn more about possible causes and corrective actions, see What is API error code 10423?.
10424 Transaction refused because of an invalid argument. See additional error messages for details.
Shipping address is invalid.
10431 Item amount is invalid.
Item amount is invalid.
10435 Transaction refused because of an invalid argument. See additional error messages for details.
The customer has not yet confirmed payment for this Express Checkout session.

10443

Transaction refused because of an invalid argument. See additional error messages for details.
This transaction cannot be completed with PaymentAction of Order.
10444 Transaction refused because of an invalid argument. See additional error messages for details.
The transaction currency specified must be the same as previously specified.
10445 This transaction cannot be processed at this time. Please try again later.
This transaction cannot be processed at this time. Please try again later.
10448 Unconfirmed email
A confirmed email is required to make this API call.
10449 Error occurred in communicating to eBay.
Order not found.
10452 Transaction refused because of an invalid argument. See additional error messages for details.
This transaction cannot be completed with Auction Items.
10457 Error occurred in communicating to eBay.
eBay API creation error.
10458 Error occurred in communicating to eBay.
eBay API unknown failure.
10459 Error occurred in communicating to eBay.
eBay API error.
10460 Error occurred in communicating to eBay.
Parsing error.
10461 Error occurred in communicating to eBay.
Item number invalid, removed, or unavailable.
10462 Error occurred in communicating to eBay.
Order not found.
10463 Error occurred in communicating to eBay.
eBay user password incorrect.
10464 Error occurred in communicating to eBay.
eBay user invalid.
10465 Error occurred in communicating to eBay.
Item ID and Transaction ID mismatch.
10467 Error occurred in communicating to eBay.
Duplicate Item ID.
10468 Error occurred in communicating to eBay.
Duplicate Order ID.
10473 Error occurred in communicating to eBay.
Multiple Order IDs are not supported.
10474 Invalid Data
This transaction cannot be processed. The shipping country is not allowed by the buyer's country of residence.
10475 Transaction refused because of an invalid argument. See additional error messages for details.
This transaction cannot be completed with PaymentAction of Sale.
Using the existing token, redirect the customer back to PayPal to select a different funding source or to add a new funding source. See this HowTo guide for more information.
10537 Risk Control Country Filter Failure
The transaction was refused because the country was prohibited as a result of your Country Monitor Risk Control Settings.
10538 Risk Control Max Amount Failure
The transaction was refused because the maximum amount was exceeded as a result of your Maximum Amount Risk Control Settings.
10539 Payment declined by your Risk Controls settings: PayPal Risk Model.
Payment declined by your Risk Controls settings: PayPal Risk Model.
Retry the request with a PayPal-supported currency.
10631 Processor Warning
The authorization is being processed.
10725 Shipping Address Country Error
There was an error in the Shipping Address Country field
10727 Shipping Address1 Empty
The field Shipping Address1 is required
10728 Shipping Address City Empty
The field Shipping Address City is required
10729 Shipping Address State Empty
The field Shipping Address State is required
10730 Shipping Address Postal Code Empty
The field Shipping Address Postal Code is required
10731 Shipping Address Country Empty
The field Shipping Address Country is required
10736 Shipping Address Invalid City State Postal Code

A match of the Shipping Address City, State, and Postal Code failed.

Redirect the buyer to the provided shipping information and allow them to update/change the shipping address.
10755 Unsupported Currency.
Currency is not supported
11401 Internal Error.
The transaction cannot complete successfully due to a failure in UATP number generation.
11406 Ineligible Merchant Account.
This transaction cannot be processed. Merchant is not designated as UATP airline.
11407 Transaction refused because of an invalid argument. See additional error messages for details.
Invalid Payment Action for UATP Airlines
11604 Request for Message Submission ID already in progress.
Request for the specified Message Submission ID (specified in MSGSUBID parameter) cannot be started until the previous request finishes.
11607 Duplicate Request
A successful transaction has already been completed for this token.
11610 Payment Pending your review in Fraud Management Filters
 
11611 Transaction cannot complete.
 
11611 Transaction blocked by your settings in FMF
Transaction blocked by your settings in FMF
11616 Ineligible Merchant Account.
Merchant is not designated as airline merchant and can not pass airline itinerary data.
13113 Buyer Cannot Pay.
The Buyer cannot pay with PayPal for this Transaction.
Inform the buyer that PayPal declined the transaction and to contact PayPal Customer Service.
13116 Transaction refused because of an invalid argument. See additional error messages for details.
The transaction is in progress for this token.
14001 Amount mismatch
Order and SetEC amount mismatch is not allowed for Installments Transaction
14002 Seller not eligible for Installments
Installments not available for seller with Multi-Auth or Multi-Capture enabled

Additional information