marketplaces

Onboard Sellers

The way that you ask your sellers to connect to PayPal determines how you onboard them.

You can ask your sellers to connect with PayPal either:

  • Before buyers make PayPal payments through your marketplace.
  • After buyers make PayPal payments through your marketplace.

Before - Upfront onboarding

Asking sellers to connect with PayPal before buyers make PayPal payments through your marketplace requires that you integrate the PayPal onboarding mini-browser into your website. This lets your sellers create PayPal accounts or link existing PayPal accounts to your marketplace without ever leaving your experience.

After - Progressive onboarding

Sellers are asked to connect with PayPal after buyers make PayPal payments through your marketplace. After a buyer makes a PayPal payment, sellers receive an email that money is waiting. The email links to the PayPal website, where the seller is asked to complete steps to get the money.

The email address that the seller used to sign up for your marketplace is associated with PayPal.

Note: If a PayPal account exists for an email address, the seller must link that account to your marketplace. If a PayPal account does not exist for that email address, the seller must create a PayPal account and link it to your marketplace.

Types of sellers

No matter the type of onboarding, you can onboard business only or business and casual sellers. Sellers can associate any email address with PayPal.

Business sellers

If most of your sellers are businesses or organizations, your marketplace may decide that all sellers must use PayPal Business accounts. PayPal Business accounts provide Sellers with more advanced tools to track payments made to them via PayPal than Personal accounts.

  • In Upfront onboarding, the seller's email can be used to create either a new PayPal Business account or to log into an existing PayPal account. If the existing account is personal, the seller is given the opportunity to convert it to a business account.
  • In Progressive onboarding, if the email address used for your marketplace matches an existing PayPal business account, the seller will be asked to link that account. If the email address used for your marketplace or platform matches an existing PayPal personal account, the seller is asked to convert the account to a business account and link it. If the email address does not match any PayPal account, the seller will be asked to create and link a new PayPal business account.

Casual sellers

If many of your sellers are people who accept payments only occasionally, you can either make PayPal personal accounts the default, or you can allow sellers to choose whether they prefer to use a PayPal personal or business account, new or existing.

  • In Upfront onboarding, the seller's email can be used to create either a new PayPal account or to log into an existing PayPal account.
  • In Progressive onboarding, if the email address used for your marketplace matches an existing PayPal account, the seller will be asked to link that account. If the email address does not match any PayPal account, the seller will be asked to create and link a new PayPal account.

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