Error codes
DocsCurrent
Last updated: Apr 24th, 2:03am
Return the following error codes in the cancel URL the merchant receives. The format for the error codes returned in the cancel URL is: example.com/checkout/cancel?errorcode=internal_server_error&token=XXX.
Note: The query parameters in the cancel URL are not case sensitive.
| Error code | Description |
|---|---|
order_not_confirmed |
PayPal has not validated the order. You might see this error when the order status is not PAYER_ACTION_REQUIRED state or the payment method is not attached to the order.Call the Confirm payment method endpoint. |
system_config_error |
An authentication failure has occurred, or the request is not valid. |
invalid_payment_method |
An unexpected payment method is attached to the order. It can happen when the wrong order ID is attached to a payment method. Confirm the order ID. |
payee_not_enabled_for_payment_method |
You are not authorized to accept this payment method. |
payment_method_change_not_allowed |
Related to idempotency check. Ensure the following aren't missing or incorrect: the PayPal-Request-Id, the payment ID, and the payment payload. |
processing_error |
Related to idempotency check. The PayPal-Request-Id and payload match an order, but the order is no longer in the PENDING state. |
min_amount_required_by_payment_method |
The transaction amount doesn't meet the minimum transaction requirement of the payment method. |
payment_method_error |
The transaction initiation was declined by the payment method. |
declined_by_payment_method |
The transaction initiation was declined by the payment method. |
currency_not_supported_by_payment_method |
The currency specified is not supported by the payment method. |
country_not_supported_by_payment_method |
The country specified is not supported by the payment method. |
invalid_expiry_date |
The expiry date should be a date in the future and within the threshold for the payment source. |
unsupported_processing_instruction |
The specified processing_instruction isn't supported for the given payment_source. Refer to processing_instruction for the list of payment_source options that you can use for this value. |
order_complete_on_payment_approval |
A processing_instruction of ORDER_COMPLETE_ON_PAYMENT_APPROVAL is required for the specified payment_source. |
order_completion_in_progress |
The order was created with a processing_instruction of ORDER_COMPLETE_ON_PAYMENT_APPROVAL. The customer has approved the payment and PayPal is still in the process of capturing the order on your behalf as instructed. Try your request again. |
internal_server_error |
This error includes: encryption/description, database connection issues, timeouts, and unknown errors. |
not_enabled_for_payment_source |
The API caller or payee can't process the selected payment source. If you have already completed the steps to authorize the API caller or payee, allow 2 business days for PayPal to complete the setup. If you continue to receive this error, contact your Account Manager or check the request status. |
payment_error |
All other errors. |