payouts

View Payouts Reports

PayPal tracks complete Payout transactions and individual payments sent to recipients. You can use these tools and reports to view transaction information:

Search reports

The Reports page displays financial and monthly sales trend information and provides a way to access sales activity reports and recurring payment information. In addition, this page contains a Transaction finder that you can use to search for Payouts transactions. For detailed information, see:

Search for Payouts on the Reports page

To search for specific Payouts transactions using the Reports page:

  1. Log in to your PayPal business account at www.paypal.com.
  2. Click Reports at the top of the page and then select Transactions > Transaction finder. The Transaction finder page opens.
  3. Specify your search criteria:
    • To search by a specific recipient, enter the recipient ID that you specified in the Payouts file, into the Search keyword(s) field. For example, if you used email addresses for the recipient ID, enter the recipient's email address.
    • To search by a specific date range, use the Date range calendar selection fields to specify a date range.
    • Select Payouts from the Transaction type drop-down menu.
  4. Specify any additional filters to use for this search by clicking the Filter your results link.
  5. Click Search. At the bottom of the Transaction finder page, the Search Transaction Results list displays all transactions that match your search criteria.

Search transaction results list

The Search Transaction Results list displays the following information for each transaction:

  • Date
  • Type
  • Name
  • Subject
  • Gross Amount
  • Fees
  • Net Amount

Within this list, you can perform the following actions:

  • Sort the transactions by Name or Gross Amount.
  • Click Print to print a copy.
  • Click Download to save the list to a file.

Download search transaction results

To download the complete set of transactions list results:

  1. In the Transaction finder page, enter search criteria and click Search to populate the Transaction Results list with the data that you want to download.
  2. Select a file type for the download from the list next to the Download button.
  3. Click Download and then follow the instructions within the dialog box to save the file.

Transaction fees

PayPal provides Payouts fee information on the Reports page. To provide more granular detail and assist with reconciliation, Payout fees are now charged at the transaction level.

Track activities

Use the Activity page to view Payouts transactions that are successfully processed for your account. By default, the Activity page displays a list of the transactions from the last 30 days. Payouts transactions are identified by Payout in the transaction title. For more detailed information, see:

Activity log reason and error codes

This table provides the reason, error code, and description for Payout errors reported in the Activity log:

Reason Code error Description
400 ITEM_ALREADY_CANCELLED The requested item is already cancelled.
400 ITEM_CANCELLATION_FAILED The requested item is already cancelled.
400 ITEM_INCORRECT_STATUS You can only cancel items that have an Unclaimed state.
400 USER_BUSINESS_ERROR A user business error occurred.
403 REQUIRED_SCOPE_MISSING The access token does not have the required scope.
403 SENDER_ACCOUNT_UNVERIFIED To send a payout, you must have a verified PayPal account. To verify your account, confirm your bank account or credit card. For assistance, contact your account manager or our customer service team for assistance.
429 RATE_LIMIT_VALIDATION_FAILURES Your request has been blocked due to multiple failed attempts. Try again later.
504 REQUEST_TIMEOUT_EXCEEDED A system that processes the request did not respond to the server within the timeout period. Retry the request in a few minutes.
1000 UNDEFINED An error occurred while processing this payout request. In a few minutes, either retry the request or make a new request.
1002 INSUFFICIENT_FUNDS To complete the payout, you must add funds to your account.
1003 USER_COUNTRY_NOT_ALLOWED Your address is in a country where payouts are not allowed. For assistance, contact your account manager or our customer service team for assistance.
1004 USER_FUNDING_SOURCE_INELIGIBLE The funding source for this payout is not allowed. Try again by using your PayPal balance instead.
1005 PENDING_RECIPIENT_NON_HOLDING_CURRENCY_PAYMENT_PREFERENCE This payout is pending because the recipient has set their account preferences to review credits in this currency. The recipient has been notified. Check back later for the status of this payout.
3004 SELF_PAY_NOT_ALLOWED You can’t send a payout to yourself. Try sending it to a different account.
3014 SENDER_ACCOUNT_LOCKED You can’t send a payout now, because your account is locked or inactive. For assistance, contact your account manager or our customer service team for assistance.
3015 RECEIVER_ACCOUNT_LOCKED We were not able to send a payout because the recipient’s account is inactive or locked. Funds have been returned to the your account.
3017 SPENDING_LIMIT_EXCEEDED You’ve exceeded your spending limit. For assistance, contact your account manager or our customer service team for assistance.
3047 ACCOUNT_RESTRICTED Access to your account has been restricted. For assistance, contact your account manager or our customer service team for assistance.
3078 NEGATIVE_BALANCE You have insufficient funds in your PayPal balance. You'll need to add funds to your account to complete the payout.
3107 REFUSED_RECEIVER_REFUSED The recipient has refused this payout in this currency. Try resending in a different currency.
3141 REFUSED_ACTION_DENIED Access has been denied as the send money option is not allowed for this merchant.
3148 RECEIVER_COUNTRY_NOT_ALLOWED We can’t send this payout because the recipient lives in a country where payouts are not allowed.
3501 INVALID_EMAIL_ID The email ID you’ve entered for this recipient is invalid.
3547 SENDER_STATE_RESTRICTED As your address is in a restricted state, payments can't be sent.
3558 RECEIVER_STATE_RESTRICTED We can’t send this payout because the recipient lives in a state where payouts are not allowed.
3769 CLOSED_MARKET This account is not allowed to receive payouts from other countries. Try resending this payout to another account.
4002 INTERNAL_ERROR An internal error occurred during payout request processing. Retry this payout as a new batch or file.
8304 ACCOUNT_UNCONFIRMED_EMAIL To send payouts, you must be a verified PayPal account holder. To verify your account, confirm your email and your bank account or credit card. For assistance, For assistance, contact your account manager or our customer service team for assistance.
8319 ZERO_AMOUNT Provide a valid payment amount.
8330 RECEIVING_LIMIT_EXCEEDED The recipient cannot accept this payout, because it exceeds the amount they can receive at this time. Resubmit your payout request for a different amount.
8331 DUPLICATE_ITEM This transaction is duplicated in this batch. Check the reference ID and sender ID.
9302 RISK_DECLINE This transaction was declined due to risk concerns.
9500 GAMER_FAILED_COUNTRY_OF_RESIDENCE_CHECK The recipient lives in a country that is not allowed to accept this payout.
9501 GAMER_FAILED_FUNDING_SOURCE_CHECK The funding source that was selected for this payout is not allowed. Try again by using your PayPal balance instead.
9502 GAMING_INVALID_PAYMENT_FLOW This payment flow is not allowed for gaming merchant accounts.
11711 TRANSACTION_LIMIT_EXCEEDED This payout request has exceeded the limit for this type of transaction. The funds have been returned to your account.
14159 CURRENCY_NOT_SUPPORTED_FOR_RECEIVER This currency cannot be accepted for this recipient’s account. You can resend this payout with a different currency.
14550 CURRENCY_COMPLIANCE Due to currency compliance regulations, you are not allowed to make this transaction.
14763 REGULATORY_PENDING This transaction is pending while it is reviewed for compliance with government regulations.
14764 REGULATORY_BLOCKED This transaction is blocked due to regulatory compliance restrictions.
14765 RECEIVER_UNREGISTERED The recipient for this payout does not have a PayPal account. A link to sign up for a PayPal account has been sent to the recipient. However, if the recipient does not claim this payout within 30 days, the funds will be returned to your account.
14766 RECEIVER_UNCONFIRMED The recipient’s email or phone number is unconfirmed. Until the recipient confirms their account information, any payments made to this account are marked as Unclaimed. Funds will be returned to your account if they are not claimed within 30 days.
14767 RECEIVER_YOUTH_ACCOUNT We were not able to send a payout because the recipient has a youth account. Check with the recipient for an alternate account to receive the payout.
14776 TRANSACTION_DECLINED_BY_TRAVEL_RULE An error occurred while processing this payout request. In a few minutes, try resending as part of a new request or file. For assistance, contact your account manager or our customer service team for assistance.
14800 POS_LIMIT_EXCEEDED You have exceeded the POS cumulative spending limit. For assistance, For assistance, contact your account manager or our customer service team for assistance.
14801 UNVERIFIED_RECIPIENT_NOT_SUPPORTED This payout request was not completed because the recipient has not verified their account. Your account is only allowed to send payouts to verified accounts.
14802 NON_HOLDING_CURRENCY Your account does not have a PayPal balance in this currency. Try again with a currency that has funds in your PayPal account, or change your account settings to this currency.

View transaction details

To view the details of any specific Payouts transaction:

  1. Log in to your PayPal business account at www.paypal.com.
  2. Click Activity at the top of the page to open the Activity page.
  3. Specify any of the following search criteria:
    • Select the time frame for the activity you want to display.
    • In the I'm looking for dropdown menu, select Payments received.
  4. Click View to start the search. The Activity list displays the results.

View transaction logs

You can view or download a transaction log for your Payouts transactions. The Transaction log contains a summary of a mass payment transaction, such as date and time processed, and transaction status. It also contains detailed transaction information for each recipient.

  1. In the transaction list on the Activity page, click on the title of the transaction that you want to review. The Mass Payment Details page opens.
  2. Click View Details to open the BatchLog.txt dialog box.
  3. Save the log file. You can also open the log directly in an application.

Download history logs

You can download Payouts information and save it on your computer using downloadable history logs. The Download History page allows you to specify a time frame for payments and transactions to include in these logs.

  1. Log in to your PayPal business account at www.paypal.com.

  2. Navigate to Reports > Transactions > Download history.

  3. Select the desired date range and file type, and then click Download. This downloads a file of the specified format, which displays all transactions and their status values. Payouts are indicated by Payouts in the transaction title.

    Note: Payments denied by a recipient are not included in this report.

Settlement and Transaction Detail reports

Note: Only approved merchants and processing partners can use the Settlement and Transaction Detail reports. Contact your PayPal account manager for more information.

The Settlement and Transaction Detail reports identify different types of transactions with transaction event codes (T-codes).

Payouts transactions display the following T-codes in these two reports:

  • T0001 - Mass Payment (successful)
  • T0104 - Mass Payment batch fee
  • T1105 - Reversal of a general account hold
  • T1114 - Mass Payment reversal transaction
  • T1115 - Mass Payment refund transaction
  • T1503 - Temporary hold on funds during processing

While the transaction is being processed, the transaction event code will appear in the report as T1503 when PayPal places a temporary hold to reserve the total Mass Payment amount plus the associated fees from your PayPal account. Once the Mass Payment batch has processed and the hold is released, the transaction event code will be T1105. The adjustment to your PayPal account balance reflects the status of the individual transactions in that batch. After the release, if one or more transactions is declined, your PayPal account balance may exceed the available account balance shown during the period of the hold. The PayPal Reference ID column allows you to track the associated transaction on hold. The original Transaction ID will be captured in this column.

For detailed information see,

Settlement report

The Settlement Report contains summary information for transactions that affect your PayPal balance. This report shows sent and refunded Payouts. Declined Payouts transactions do not appear in this report.

To access the Settlement report:

  1. Log in to your PayPal Business account at www.paypal.com.
  2. Click Reports at the top of the page and then select Transactions > Settlement.

This report can also be accessed from the PayPal Secure FTP Server, which is defined and described in the Reporting FTP Server Specification document.

For more information, see the Settlement Report Specification.

Transaction Detail report

The Transaction Details Report contains detailed information for transactions that affect your PayPal balance. This report shows all Mass Payment transactions. Declined Payouts transactions do not appear in this report.

To access the Transaction Detail report:

  1. Log in to your PayPal business account at www.paypal.com.
  2. Click Reports at the top of the page and then select Transactions > Transactions detail.

These reports can also be accessed from the PayPal Secure FTP Server, which is defined and described in the Reporting FTP Server Specification document.

For more information, see the Transaction Detail Report Specification.

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