payouts

View Transactions on the Activity Page

Use the Activity page to view Payouts transactions that are processed for your account. By default, the Activity page displays a list of the transactions from the last 30 days, but you can also specify a different date range. Payouts transactions are identified by Payout in the transaction title.

Get Payouts transaction logs

To get a list of Payouts transaction logs:

  1. Log in to your PayPal Business account.
  2. At the top of the page, click Activity.
  3. On the Activity page, specify your search criteria:
    • For All Transactions, select Payouts.
    • Specify additional criteria, as needed.

The page displays a list of transaction logs that match your search criteria.

A transaction log contains a summary of a payout transaction, such as the date and time processed, and transaction status. It also contains detailed transaction information for each recipient.

View transaction details

To view transaction details:

  1. In the transaction list on the Activity page, click on the title of the transaction log that you want to review.
  2. On the Mass Payment Details page, click View Details to open the BatchLog.txt dialog box.
  3. Open the log or save it to a file.

Transaction activity log error and reason codes

The following table contains reason, error code, and descriptions of Payout errors reported in the transaction activity log:

Reason Code error Description
400 ITEM_ALREADY_CANCELLED The requested item is already cancelled.
400 ITEM_CANCELLATION_FAILED The requested item is already cancelled.
400 ITEM_INCORRECT_STATUS You can only cancel items that have an Unclaimed state.
400 USER_BUSINESS_ERROR A user business error occurred.
403 REQUIRED_SCOPE_MISSING The access token does not have the required scope.
403 SENDER_ACCOUNT_UNVERIFIED To send a payout, you must have a verified PayPal account. To verify your account, confirm your bank account or credit card. For assistance, contact your account manager or our customer service team for assistance.
429 RATE_LIMIT_VALIDATION_FAILURES Your request has been blocked due to multiple failed attempts. Try again later.
504 REQUEST_TIMEOUT_EXCEEDED A system that processes the request did not respond to the server within the timeout period. Retry the request in a few minutes.
1000 UNDEFINED An error occurred while processing this payout request. In a few minutes, either retry the request or make a new request.
1002 INSUFFICIENT_FUNDS To complete the payout, you must add funds to your account.
1003 USER_COUNTRY_NOT_ALLOWED Your address is in a country where payouts are not allowed. For assistance, contact your account manager or our customer service team for assistance.
1004 USER_FUNDING_SOURCE_INELIGIBLE The funding source for this payout is not allowed. Try again by using your PayPal balance instead.
1005 PENDING_RECIPIENT_NON_HOLDING_CURRENCY_PAYMENT_PREFERENCE This payout is pending because the recipient has set their account preferences to review credits in this currency. The recipient has been notified. Check back later for the status of this payout.
3004 SELF_PAY_NOT_ALLOWED You can’t send a payout to yourself. Try sending it to a different account.
3014 SENDER_ACCOUNT_LOCKED You can’t send a payout now, because your account is locked or inactive. For assistance, contact your account manager or our customer service team for assistance.
3015 RECEIVER_ACCOUNT_LOCKED We were not able to send a payout because the recipient’s account is inactive or locked. Funds have been returned to the your account.
3017 SPENDING_LIMIT_EXCEEDED You’ve exceeded your spending limit. For assistance, contact your account manager or our customer service team for assistance.
3047 ACCOUNT_RESTRICTED Access to your account has been restricted. For assistance, contact your account manager or our customer service team for assistance.
3078 NEGATIVE_BALANCE You have insufficient funds in your PayPal balance. You'll need to add funds to your account to complete the payout.
3107 REFUSED_RECEIVER_REFUSED The recipient has refused this payout in this currency. Try resending in a different currency.
3141 REFUSED_ACTION_DENIED Access has been denied as the send money option is not allowed for this merchant.
3148 RECEIVER_COUNTRY_NOT_ALLOWED We can’t send this payout because the recipient lives in a country where payouts are not allowed.
3501 INVALID_EMAIL_ID The email ID you’ve entered for this recipient is invalid.
3547 SENDER_STATE_RESTRICTED As your address is in a restricted state, payments can't be sent.
3558 RECEIVER_STATE_RESTRICTED We can’t send this payout because the recipient lives in a state where payouts are not allowed.
3769 CLOSED_MARKET This account is not allowed to receive payouts from other countries. Try resending this payout to another account.
4002 INTERNAL_ERROR An internal error occurred during payout request processing. Retry this payout as a new batch or file.
8304 ACCOUNT_UNCONFIRMED_EMAIL To send payouts, you must be a verified PayPal account holder. To verify your account, confirm your email and your bank account or credit card. For assistance, contact your account manager or our customer service team.
8319 ZERO_AMOUNT Provide a valid payment amount.
8330 RECEIVING_LIMIT_EXCEEDED The recipient cannot accept this payout, because it exceeds the amount they can receive at this time. Resubmit your payout request for a different amount.
8331 DUPLICATE_ITEM This transaction is duplicated in this batch. Check the reference ID and sender ID.
9302 RISK_DECLINE This transaction was declined due to risk concerns.
9500 GAMER_FAILED_COUNTRY_OF_RESIDENCE_CHECK The recipient lives in a country that is not allowed to accept this payout.
9501 GAMER_FAILED_FUNDING_SOURCE_CHECK The funding source that was selected for this payout is not allowed. Try again by using your PayPal balance instead.
9502 GAMING_INVALID_PAYMENT_FLOW This payment flow is not allowed for gaming merchant accounts.
11711 TRANSACTION_LIMIT_EXCEEDED This payout request has exceeded the limit for this type of transaction. The funds have been returned to your account.
14159 CURRENCY_NOT_SUPPORTED_FOR_RECEIVER This currency cannot be accepted for this recipient’s account. You can resend this payout with a different currency.
14550 CURRENCY_COMPLIANCE Due to currency compliance regulations, you are not allowed to make this transaction.
14763 REGULATORY_PENDING This transaction is pending while it is reviewed for compliance with government regulations.
14764 REGULATORY_BLOCKED This transaction is blocked due to regulatory compliance restrictions.
14765 RECEIVER_UNREGISTERED The recipient for this payout does not have a PayPal account. A link to sign up for a PayPal account has been sent to the recipient. However, if the recipient does not claim this payout within 30 days, the funds will be returned to your account.
14766 RECEIVER_UNCONFIRMED The recipient’s email or phone number is unconfirmed. Until the recipient confirms their account information, any payments made to this account are marked as Unclaimed. Funds will be returned to your account if they are not claimed within 30 days.
14767 RECEIVER_YOUTH_ACCOUNT We were not able to send a payout because the recipient has a youth account. Check with the recipient for an alternate account to receive the payout.
14776 TRANSACTION_DECLINED_BY_TRAVEL_RULE An error occurred while processing this payout request. In a few minutes, try resending as part of a new request or file. For assistance, contact your account manager or our customer service team for assistance.
14800 POS_LIMIT_EXCEEDED You have exceeded the POS cumulative spending limit. For assistance, contact your account manager or our customer service team.
14801 UNVERIFIED_RECIPIENT_NOT_SUPPORTED This payout request was not completed because the recipient has not verified their account. Your account is only allowed to send payouts to verified accounts.
14802 NON_HOLDING_CURRENCY Your account does not have a PayPal balance in this currency. Try again with a currency that has funds in your PayPal account, or change your account settings to this currency.

Additional reports

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