Marketplaces and Platforms / Streamline Operations / Reports / Marketplaces Case Reconciliation Report

Marketplaces case reconciliation report


This report supports case management processes by providing details about the cases that opened or closed on your platform within the reporting time frame. Cases include reversals (refunds initiated by PayPal), chargebacks, disputes, and dispute claims.

Download a sample report

To review what's available in this report, download a sample in CSV format. This sample may vary from your actual report depending on your settings.

Know before you begin

  • You must be an approved partner to use this report.
  • This report is available if you onboard your sellers before payment.
  • This report is generated and placed on SFTP by 9:00 AM daily in the leading time zone of the reporting window.
  • A single file contains all cases.
  • The actual amounts in this report are multiplied by 100 to represent the amounts as cents. For instance, a $10 entry appears as 1000 on the report.
  • Read the report data by column header name instead of column index to maintain backward compatibility.

Report file name

The file name of the Marketplaces Case Reconciliation Report for a single account follows this naming convention:

MCR.yyyymmdd.ReportIdentifier.ReportingWindow.SequenceNumber.MajorVersion.MinorVersion.Format
Field Information
MCR An abbreviation for Marketplaces Case Reconciliation Report.
yyyymmdd The date for the data in the report. It represents the latest, or ending date, of the data.
ReportIdentifier This is the unique value to identify the report, such as the BN code or organization name.
ReportingWindow The window of time in which the report was generated.
SequenceNumber The sequence number of the report file. The sequence number begins with 0 and continues until all parts of the report are recorded in files. The sequence number is always present in the report filename even if there is only one file.
MajorVersion The major version of the report.
MinorVersion The minor version of the report.
Format The report format is CSV (comma-separated values).

Format

Each row of the report consists of a two-letter row type, followed by the details specific to that row type. The following table lists the valid row types and the sections that describe the data for that row type.

Code Description
FH File header
SH Section header
CH Column header
SB Section body
SF Section footer
FF File footer

File header data

Position Column name Data type Description
1 Column Type Literal The column type (FH).
2 Report Generation Date Date-time The date and time at which the report file was generated, in the following format: YYYY/MM/DDHH:MM:SS offset, where offset is the five-character signed offset from GMT. For example, +0800.
3 Reporting Window Varchar, single character, one of: A, H, R, X. The window of time in which the report was generated, as follows:
  • A: America/New York to America/Los Angeles.
  • H: America/Los Angeles to Asia/Hong Kong.
  • R: Asia/Hong Kong to Europe/London.
  • X: Europe/London to America/New York.
4 Report Period Start Date Date-time The beginning date and time for which to include transactions in the report, in the following format: YYYY/MM/DDHH:MM:SS offset, where offset is the five-character signed offset from GMT. For example, +0800.
5 Report Period End Date Date-time The final date and time for which to include transactions in the report, in the following format: YYYY/MM/DDHH:MM:SS offset, where offset is the five-character signed offset from GMT. For example, +0800.
6 Partner Account Number Varchar The partner's PayPal encrypted account number.
7 Report Identifier Varchar This unique value identifies the report, such as the BN code or organization name.

Section header data

1 Column Type Literal The column type (SH).

Section body data

Position Column name Data type Description
1 Column Type Literal The column type (CH).
2 CASE_ID String The PayPal-generated ID for the case in either of these formats: PP-000-111-222-333 or PP-D-99999.
3 CASE_TYPE Literal The case type. Can be either CHARGEBACK or DISPUTE.
4 CASE_REASON String The reason for the case. Can be one of the following:
  • Billing Issue
  • Charge not recognized
  • Credit not processed
  • Defective or Incorrect Merchandise
  • Duplicate payment
  • Extended Warranty
  • Inquiry
  • Inquiry by PayPal
  • Item not received
  • Merchandise
  • Non-receipt
  • Not as described
  • Processing error
  • Special
  • Unauthorized
  • Unauthorized payment
  • Unwanted Merchandise
5 CASE_FILING_DATE Date-time Date and time at which the case was filed, in the following format: YYYY/MM/DD HH:MM:SS offset. YYYY is the four-digit year.MM is two-digit month of the year.DD is the two-digit day of the month. HH is the hour in 24-hour notation. MM is minutes. SS is seconds. offset is the five-character signed offset from GMT, such as +0800.
6 CASE_STATUS String The status of the case. Can be one of the following:
  • Being Reviewed By PayPal
  • Open
  • Requiring your action
  • Resolved
  • Waiting For Additional Information
  • Waiting for Buyer's Response
  • Waiting For Seller's Response
7 PAYPAL_REFERENCE_ID String Original PayPal transaction ID to which this event is related.
8 INVOICE_NUMBER String The invoice number for the transaction.
9 CUSTOM_FIELD String A field for custom data.
10 CASE_AMOUNT Money The disputed amount.
11 CASE_CURRENCY Three character currency code The disputed amount currency.
12 RESPONSE_DUE_DATE Date-time Date and time by which merchant is expected to respond for this case, in the following format: YYYY/MM/DD HH:MM:SS offset. YYYY is the four-digit year.MM is two-digit month of the year.DD is the two-digit day of the month. HH is the hour in 24-hour notation. MM is minutes. SS is seconds. offset is the five-character signed offset from GMT, such as +0800.
13 CASE_TRANSACTION_ID String The transaction ID of the original transaction.
14 CASE_REFUND_AMOUNT Money Amount refunded to buyer.
15 CASE_REFUND_CURRENCY Three character currency code The currency of refunded amount to buyer.
16 CASE_UPDATE_DATE Date-time Date and time at which the case was updated, in the following format: YYYY/MM/DD HH:MM:SS offset. YYYY is the four-digit year.MM is two-digit month of the year.DD is the two-digit day of the month. HH is the hour in 24-hour notation. MM is minutes. SS is seconds. offset is the five-character signed offset from GMT, such as +0800.
17 FINAL_CASE_OUTCOME Literal The final outcome of the dispute. The value is one of the following:
  • RESOLVED_BUYER_FAVOUR
  • RESOLVED_SELLER_FAVOUR
  • RESOLVED_WITH_REFUND
  • CANCELED_BY_BUYER
Left blank if the dispute or chargeback is not resolved.
1 Column Type Literal The column type (SF).
1 Column Type Literal The column type (FF).