B2B Customer Care API 101
Paydiant is now PayPal's White Label Wallet (WLW) platform.
Building a customer support site using the B2B Customer Care API
So you're a WLW Issuing Partner that has developed a mobile wallet app. Great!
Now you want to provide a support site that your customer support representative can use to help your mobile wallet customers. Something along the lines of this example:
The B2B Customer Care APIs enable you to create a site that can access the WLW platform through its B2B Gateway. These APIs are designed to allow a customer support person to perform tasks such as unlock or reset password on a customer's specific wallet.
This 101 will walk you through the steps to follow when building a Customer Care site and also provide some specific use cases:
- How do I access the B2B Customer Care API?
- Which calls can I use?
- How do I complete the customer's task?
See the B2B Customer Care API Guide for complete details on using the B2B Customer Care API.