# Common document rejection simulation codes (/limited-release/commerce-platform/onboarding-reference/doc-rejection-codes)



The following rejection reasons and corresponding codes are the most common for Managed Path. The assignment of reason codes to documents depends on the document type.

|                                                                          |            |                                                                |
| ------------------------------------------------------------------------ | ---------- | -------------------------------------------------------------- |
| Rejection reason<br />                                                   | Code<br /> | Description<br />                                              |
| WRONG\_DOCUMENT\_RECEIVED<br />                                          | R18<br />  | Document type is incorrect<br />                               |
| DOCUMENT\_RESOLUTION\_LOW<br />                                          | R23<br />  | Document resolution is too low<br />                           |
| UNABLE\_TO\_OPEN\_PDF<br />                                              | R24<br />  | PDF file cannot be opened<br />                                |
| DOCUMENT\_FIRSTNAME\_<br />                  DOES\_NOT\_MATCH<br />      | R25<br />  | First name on the document does not match the individual<br /> |
| DOCUMENT\_SURNAME\_DOES\_NOT\_MATCH<br />                                | R26<br />  | Surname on the document does not match the individual<br />    |
| DOCUMENT\_COMPLETE\_NAME\_<br />                  DOES\_NOT\_MATCH<br /> | R27<br />  | Full name on the document does not match the individual<br />  |
| PARTING\_WAYS\_ISSUED<br />                                              | R65<br />  | Document is falsified<br />                                    |
| DOCUMENT\_ILLEGIBLE\_<br /> CANNOT\_READ\_INFORMATION<br />              | R81<br />  | Document is illegible. Information cannot be read<br />        |
| PDF\_PASSWORD\_PROTECTED<br />                                           | R82<br />  | PDF is password protected<br />                                |
| DOC\_NOT\_IN\_ENGLISH<br />                                              | R116<br /> | Document is not in English<br />                               |
| PARTING\_WAYS\_ISSUED\_FALSIFIED\_<br /> DOCUMENTS<br />                 | R168<br /> | Document is falsified<br />                                    |