# Account limitation reasons (/limited-release/commerce-platform/onboarding-reference/limitation-reasons)



The following table lists the potential reasons for which the merchant account can be limited.

| **Limitation name/ID**<br />         | **Limitation category**<br />   | **Description**<br />                                                                                                                                                     |
| ------------------------------------ | ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| REQUEST\_FOR\_INFORMATION\_4<br />   | Legal Compliance<br />          | Due to local laws, our policies, or the policies of our partner banks and card networks, we can no longer process activity for you.<br />                                 |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found sales of prohibited content.<br />                                                                                             |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found sales of unapproved content.<br />                                                                                             |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found sales relating to prohibited activity.<br />                                                                                   |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found sales relating to unapproved activity.<br />                                                                                   |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found unapproved activity related to in-game virtual currency.<br />                                                                 |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found unapproved activity related to crypto currency.<br />                                                                          |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found unapproved sales of medical devices.<br />                                                                                     |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found unapproved sales of medical services.<br />                                                                                    |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found services offering credit repair, debt settlement, credit transactions, or insurance.<br />                                     |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found unapproved gambling or gaming activity related to fantasy sports.<br />                                                        |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found unapproved gambling or gaming activity related to games of chance.<br />                                                       |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found unapproved gambling or gaming activity related to games of skill.<br />                                                        |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found unapproved gambling or gaming activity related to lotteries.<br />                                                             |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | The account is restricted because we found unapproved gambling or gaming activity related to raffles.<br />                                                               |
| REQUEST\_FOR\_INFORMATION\_221<br /> | Legal Compliance<br />          | Due to local laws, our policies, or the policies of our partner banks and card networks, we can no longer process activity for you.<br />                                 |
| REQUEST\_FOR\_INFORMATION\_222<br /> | Business Model Evaluation<br /> | Due to local laws, our policies, or the policies of our partner banks and card networks, we are reviewing this merchant.<br />                                            |
| REQUEST\_FOR\_INFORMATION\_224<br /> | Regulatory Compliance<br />     | To ensure your recent activity complies with global regulations, we may ask for information about transaction details, activity, or profile information.<br />            |
| REQUEST\_FOR\_INFORMATION\_225<br /> | Regulatory Compliance<br />     | The account is restricted while we review certain details.<br />                                                                                                          |
| REQUEST\_FOR\_INFORMATION\_231<br /> | Regulatory Compliance<br />     | Due to local laws, our policies, or the policies of our partner banks and card networks, we are currently reviewing this account and access is limited temporarily.<br /> |
| REQUEST\_FOR\_INFORMATION\_235<br /> | Regulatory Compliance<br />     | Due to local laws, our policies, or the policies of our partner banks and card networks, we can no longer process activity for you.<br />                                 |
| REQUEST\_FOR\_INFORMATION\_235<br /> | Regulatory Compliance<br />     | We can no longer process activity for you because the account is created with an irregular entity.<br />                                                                  |
| REQUEST\_FOR\_INFORMATION\_235<br /> | Regulatory Compliance<br />     | We can no longer process activity for you because the account is created by an underage individual.<br />                                                                 |
| REQUEST\_FOR\_INFORMATION\_235<br /> | Regulatory Compliance<br />     | We can no longer process activity for you because the account is created for a business in an unsupported country.<br />                                                  |
| REQUEST\_FOR\_INFORMATION\_235<br /> | Regulatory Compliance<br />     | We can no longer process activity for you because the account is created with unsupported citizenship.<br />                                                              |
| REQUEST\_FOR\_INFORMATION\_241<br /> | Legal Compliance<br />          | Due to local laws, our policies, or the policies of our partner banks and card networks, we can no longer process activity for you.<br />                                 |
| REQUEST\_FOR\_INFORMATION\_242<br /> | Legal Compliance<br />          | Due to local laws, our policies, or the policies of our partner banks and card networks, we can no longer process activity for you.<br />                                 |
| REQUEST\_FOR\_INFORMATION\_243<br /> | Legal Compliance<br />          | Due to local laws, our policies, or the policies of our partner banks and card networks, we can no longer process activity for you.<br />                                 |
| REQUEST\_FOR\_INFORMATION\_244<br /> | Legal Compliance<br />          | Due to local laws, our policies, or the policies of our partner banks and card networks, we can no longer process activity for you.<br />                                 |
| REQUEST\_FOR\_INFORMATION\_245<br /> | Legal Compliance<br />          | Due to local laws, our policies, or the policies of our partner banks and card networks, we can no longer process activity for you.<br />                                 |