- "AMOUNT_DIFFERENCE_EXPECTED_DUE_TO_FEES"
Seller submitted proof of correct charge.
- "BILLING_AGREEMENT_CHANGE_DISCLOSED"
Seller had disclosed billing agreement changes upfront.
- "BILLING_AGREEMENT_CHANGE_NOT_DISCLOSED"
Seller had not disclosed billing agreement changes upfront.
- "BILLING_AGREEMENT_DATE_CHANGE_DISCLOSED"
Seller had shared change in billing agreement date upfront.
- "BILLING_AGREEMENT_DATE_CHANGE_NOT_DISCLOSED"
Seller had not shared change in billing agreement date upfront.
- "BUYER_ATTEMPTED_RETURN"
Buyer has attempted to return the item.
- "BUYER_BILLED_ONLY_ONCE"
Buyer was charged only once and did not submit sufficient evidence of duplicate charge.
- "BUYER_CANCELLED_CASE"
Buyer cancelled the case.
- "BUYER_CANCELLED_SERVICE"
Buyer cancelled the service or recurring transaction.
- "BUYER_FAILED_TO_DESCRIBE_ISSUE"
Buyer did not describe the issue to justify the refund.
- "BUYER_HAS_POSSESSION_OF_THE_MERCHANDISE_OR_SERVICE"
Buyer continues to possess the item or has received the service.
- "BUYER_MADE_NO_ATTEMPT_TO_RESOLVE_WITH_SELLER"
Buyer did not attempt to resolve the issue with the seller.