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The allowed response options for the buyer/seller update actions.
objectacknowledge_return_itemobjectThe allowed response options when the seller acknowledges that the buyer has returned an item for the dispute.
acknowledgement_typesarrayThe types of response when the merchant acknowledges a returned item.
itemsstring"ITEM_RECEIVED", "ITEM_NOT_RECEIVED", "DAMAGED", "EMPTY_PACKAGE_OR_DIFFERENT", "MISSING_ITEMS"^[0-9A-Z_]+$The type of acknowledgement allowed for the merchant after the customer has returned the item. The merchant can update whether the item was received and is as expected or if the item was not received.
accept_claimobjectThe allowed response options when the merchant is accepting the claim.
accept_claim_typesarrayThe types of refund the merchant can provide the customer.
itemsstring"REFUND", "REFUND_WITH_RETURN", "PARTIAL_REFUND", "REFUND_WITH_RETURN_SHIPMENT_LABEL"^[0-9A-Z_]+$The refund type proposed by the merchant for the dispute.
make_offerobjectThe allowed response options when the merchant makes offer to the customer.
offer_typesarrayThe types of offer the merchant can offer the customer.
itemsstring"REFUND", "REFUND_WITH_RETURN", "REFUND_WITH_REPLACEMENT", "REPLACEMENT_WITHOUT_REFUND"^[0-9A-Z_]+$The merchant-proposed offer type for the dispute.