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Dispute Reason
The reason for the item-level dispute. For information about the required information for each dispute reason and associated evidence type, see dispute reasons.
Type: Dispute Reason
Match^[0-9A-Z_]+$Length1 <= length <= 255
Allowed values
"MERCHANDISE_OR_SERVICE_NOT_RECEIVED"
The customer did not receive the merchandise or service.
"MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED"
The customer reports that the merchandise or service is not as described.
"UNAUTHORISED"
The customer did not authorize purchase of the merchandise or service.
"CREDIT_NOT_PROCESSED"
The refund or credit was not processed for the customer.
"DUPLICATE_TRANSACTION"
The transaction was a duplicate.
"INCORRECT_AMOUNT"
The customer was charged an incorrect amount.
"PAYMENT_BY_OTHER_MEANS"
The customer paid for the transaction through other means.
"CANCELED_RECURRING_BILLING"
The customer was being charged for a subscription or a recurring transaction that was canceled.