Evidence

Proof of fulfillment should be a copy of the actual shipping label on the package that shows the destination address and the shipping company's stamp to verify the shipment date.

Proof of refund issued to the buyer

Proof of delivery signature.

Copy of original receipt or invoice.

Copy of terms and conditions,contract or store return policy

Copy of billing agreement.

Proof of reshipment should be a copy of the actual shipping label on the package that shows the destination address and the shipping company's stamp to verify the reshipment date.

A copy of the original description of the item or service

Copy of the police report filed.

More information has to be provided about the claim using the affidavit.

Document showing item/service was paid by another payment method.

Copy of contract if applicable.

PayPal requested evidence from the customer.

PayPal requested evidence from the merchant.

Evidence was submitted by the customer.

Evidence was submitted by the merchant.

Evidence was submitted by the partner.

The product has an issue.

The service has an issue.

The booking has an issue.

The digital download has an issue.

A customer and merchant interact in an attempt to resolve a dispute without escalation to PayPal. Occurs when the customer:

• Has not received goods or a service.
• Reports that the received goods or service are not as described.
• Needs more details, such as a copy of the transaction or a receipt.

A customer or merchant escalates an inquiry to a claim, which authorizes PayPal to investigate the case and make a determination. Occurs only when the dispute channel is INTERNAL. This stage is a PayPal dispute lifecycle stage and not a credit card or debit card chargeback. All notes that the customer sends in this stage are visible to PayPal agents only. The customer must wait for PayPal’s response before the customer can take further action. In this stage, PayPal shares dispute details with the merchant, who can complete one of these actions:

• Accept the claim.
• Submit evidence to challenge the claim.
• Make an offer to the customer to resolve the claim.

The first appeal stage for merchants. A merchant can appeal a chargeback if PayPal's decision is not in the merchant's favor. If the merchant does not appeal within the appeal period, PayPal considers the case resolved.

The second appeal stage for merchants. A merchant can appeal a dispute for a second time if the first appeal was denied. If the merchant does not appeal within the appeal period, the case returns to a resolved status in pre-arbitration stage.