Get Help

Submit a request for help with your PayPal Braintree sandbox or production account.

If you'd like to sign up for a Braintree account or have questions about your application, please contact our Sales team.

Select your issue

Your selection helps route your request to the right team.

Where your business is located will determine how you submit evidence against chargebacks.


Merchants in the US, Europe, and Australia must dispute chargebacks by submitting evidence within the Braintree Control Panel. All merchants disputing Pay with PayPal transactions will also use the Control Panel to manage this process.


Canadian merchants must work directly with our banking partner, Moneris, to manage disputes and submit evidence against chargebacks.


Businesses located in the APAC region must work with our Disputes team via email to submit evidence and respond to disputes.


Suggested Documentation
Chargebacks and RetrievalsDisputing ChargebacksReducing ChargebacksManaging disputes via the API Disputing Chargebacks reference

Issue details

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You may be required to verify your identity or confirm that you are an authorized signer of your Braintree account in order to access certain information and request changes.

What is a Merchant ID?
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