Get Help

Submit a request for help with your PayPal Braintree sandbox or production account.

If you'd like to sign up for a Braintree account or have questions about your application, please contact our Sales team.

Select your issue

Your selection helps route your request to the right team.

Transactions

DeclinesRefundsOther transaction statuses: authorization and settlementRecurring Billing and subscriptionsDuplicate transactions

Control Panel Settings and Access

Login and password issuesUsers and roles/permissionsEmail receipts

Technical Integration and Developer Help

Shopping cart integrationDrop-in, Hosted Fields, GraphQL, and custom integrationsWallets configuration (Apple Pay, Google Pay, Local Payment Methods)Braintree Extend: OAuth, Forward API, or Grant API Webhooks

Fraud Prevention

3D SecureBasic Fraud Tools (AVS, CVV, Risk Thresholds)Premium Fraud Tools (Fraud Protection & Fraud Protection Advanced)Premium Fraud Tools (Chargeback Protection tool & Effortless Chargeback Protection tool)Disputes and chargebacks

Account and Money Management

Bank account changeUpdate business details (business registration, website, phone, address, etc.)Descriptor changeFees and disbursementsReporting and ReconciliationPresentment currenciesSettlement currenciesDeleting your customer data from the VaultPCI compliance and SecurityMetricsAccount closureUpdate US Tax Information (Tax ID, Legal Name, etc.)VAT / GST registration number inquiry

New and Prospective Merchants

Contact Sales (new account applications)Sandbox helpMigrating credit card data

In-Person Hardware

In-Person Hardware Support In-Person New Hardware RequestIn-Person Merchant Onboarding

Issue details

Add screenshots or code snippets optional
 (Only image and text type; Up to 5 files, 20mb total)

Your contact information

You may be required to verify your identity or confirm that you are an authorized signer of your Braintree account in order to access certain information and request changes.

What is a Merchant ID?

We’ll use cookies to improve and customize your experience if you continue to browse. Is it OK if we also use cookies to show you personalized ads? Learn more and manage your cookies