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Submit a request for help with your PayPal Braintree sandbox or production account.

If you'd like to sign up for a Braintree account or have questions about your application, please contact our Sales team.

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You can delete a customer from your Vault via the API using their customer_ID. When a customer is deleted, all associated payment methods are also deleted, and all associated recurring billing subscriptions are canceled. You can also delete a customer in the Control Panel by searching for the ID and clicking the delete button on the customer's page.


Requests from Merchants & Customers


Braintree is a data controller for our merchants’ and their customers' personal data. Being a data controller means that we independently determine the purposes and means of the data processing and that we process data in accordance with our privacy statement.


When it comes to customer data privacy requests, we ask that you direct the customer in question to log a request directly with PayPal. If they are trying to exercise their right of access, portability, or deletion, please provide them with the above link or inform them that they should make the request directly with us. If you or your customers have additional questions about this or other privacy concerns, please review the privacy statement for more information.

Suggested Documentation
Data Protection Laws

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What is a Merchant ID?

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