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Submit a request for help with your Braintree sandbox or production account.

If you'd like to sign up for a Braintree account or have questions about your application, please contact our Sales team.

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If you’d like to update your bank account information, you can find a list of the documents required in your region within the bank-specific support articles you received at the time of your onboarding. If you’re unable to locate the requirements, let us know and we’ll be happy to provide them. Keep in mind that the bank account must be a business checking account. Savings, deposit-only, and prepaid debit accounts will not be accepted.


To update your bank account, Authorized Signers or users with the Business Management role permission must upload documentation to the Control Panel verifying account ownership. Once we receive your upload, we will reach out to you with confirmation and/or further questions.

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You may be required to verify your identity or confirm that you are an authorized signer of your Braintree account in order to access certain information and request changes.

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