Overview

Send PayPal invoice emails from your own email domain instead of service@paypal.com. Set up your custom email in your PayPal dashboard without the need for API integration.

Your custom email applies only to buyer-facing invoice emails, including invoice notifications, reminders, updates, and cancellations. Payment receipts and merchant notifications continue to use the default PayPal sender, service@paypal.com. If your custom email becomes unavailable, PayPal automatically falls back to this default sender to ensure uninterrupted email delivery.

How it works

• Setup: You add DNS records to your DNS provider to authenticate your email.
• Verification: PayPal verifies your domain ownership.
• Email sending: Buyer-facing invoice emails are sent from your domain instead of service@paypal.com.
• Automatic fallback: If your domain becomes unavailable, PayPal automatically sends invoice emails from service@paypal.com to ensure uninterrupted delivery.

Next steps