Last updated: June 26, 2026
Estimated time: 15 minutes
You can use the PayPal Resolution Center to manually view, respond, and resolve disputes for your PayPal business account.
| Action | Description | Procedure |
|---|---|---|
| View open disputes | See a list of all current disputes for your business account. |
|
| View dispute details | Review specific information about a dispute, including case status, transaction details, and communication history. |
|
| Message buyer | Communicate directly with the buyer to discuss and resolve the dispute. |
|
| Make an offer to resolve a dispute | Propose a solution, such as a refund or replacement, to settle the dispute. |
|
| Escalate dispute to claim | Request PayPal to review and resolve the dispute if you and the buyer cannot agree. After escalation:
|
|
| Accept claim | Accept liability for a dispute by closing the case in the buyer's favor and issuing a refund. | Select a Case ID and select I'll issue a refund to my customer and close this case. |
| Provide evidence | Submit documents or information to support your case and contest the dispute. |
|
| Provide supporting information | Add additional details or documents to support your case. |
|
| Appeal dispute | Ask PayPal to reconsider the case if you disagree with the outcome. | Select a Case ID and select I disagree with the claim. I'd like to submit additional info. |