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objectissue_typestring"PRODUCT", "SERVICE"^[0-9A-Z_]+$The issue type.
expected_refundobjectThe currency and amount for a financial transaction, such as a balance or payment due.
currency_coderequiredstringppaas_common_currency_code_v2The three-character ISO-4217 currency code that identifies the currency.
valuerequiredstring^((-?[0-9]+)|(-?([0-9]+)?[.][0-9]+))$The value, which might be:
JPY that are not typically fractional.TND that are subdivided into thousandths.cancellation_detailsobjectThe cancellation details.
cancellation_datestringppaas_date_time_v3^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])[T,t]([0-1][0-9]|2[0-3]):[0-5][0-9]:([0-5][0-9]|60)([.][0-9]+)?([Zz]|[+-][0-9]{2}:[0-9]{2})$The date and time of the cancellation, in Internet date and time format.
cancellation_numberstring^.*$The cancellation number.
cancelledbooleanIndicates whether the dispute was canceled.
cancellation_modestring"CANCELLED_PAYPAL_BILLING_AGREEMENT", "WEBSITE", "PHONE", "EMAIL", "WRITTEN", "IN_PERSON"^[0-9A-Z_]+$Indicates the mode used for order cancellation.
product_detailsobjectThe product information.
descriptionstring^(.|\r?\n)*$The product description.
product_receivedstring"YES", "NO", "RETURNED"^[0-9A-Z_]+$Indicates whether the product was, or was not, received or returned.
product_received_timestringppaas_date_time_v3^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])[T,t]([0-1][0-9]|2[0-3]):[0-5][0-9]:([0-5][0-9]|60)([.][0-9]+)?([Zz]|[+-][0-9]{2}:[0-9]{2})$The date and time when product was delivered.
expected_delivery_datestringppaas_date_time_v3^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])[T,t]([0-1][0-9]|2[0-3]):[0-5][0-9]:([0-5][0-9]|60)([.][0-9]+)?([Zz]|[+-][0-9]{2}:[0-9]{2})$The expected delivery date and time of the product.
sub_reasonsarrayAn array of sub-reasons for the product issue.
itemsstring"DAMAGED", "DIFFERENT", "MISSING_PARTS", "OTHER"^[0-9A-Z_]+$The sub-reason for the product issue.
purchase_urlstringuriThe URL where the customer purchased the product.
return_detailsobjectThe return details for the product.
return_timestringppaas_date_time_v3^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])[T,t]([0-1][0-9]|2[0-3]):[0-5][0-9]:([0-5][0-9]|60)([.][0-9]+)?([Zz]|[+-][0-9]{2}:[0-9]{2})$The date and time when the product was returned, Internet date and time format.
modestring"SHIPPED", "IN_PERSON"^[A-Z_]+$The method that the customer used to return the product.
receiptbooleanIndicates whether customer has the return receipt.
return_confirmation_numberstring^[A-Za-z0-9:\-]+$The confirmation number for the item return.
returnedbooleanIf true, indicates that the item was returned but the seller refused to accept the return and if false, indicates the item was not attempted to return.
service_detailsobjectThe service details.
descriptionstring^(.|\r?\n)*$The service description.
service_startedstring"YES", "NO", "CANCELLED"^[0-9A-Z_]+$Indicates whether the service was started or cancelled.
notestring^(.|\r?\n)*$The customer specified note about the service usage.
sub_reasonsarrayAn array of sub-reasons for the service issue.
itemsstring"DAMAGED", "DIFFERENT", "INCOMPLETE", "OTHER"^[0-9A-Z_]+$The sub-reason for the service issue.
purchase_urlstringuriThe URL of the merchant or marketplace site where the customer purchased the service.
agreed_refund_detailsobjectDetails of Agreed Refund between customer and merchant.
merchant_agreed_refundbooleanIndicates whether merchant has agreed to refund the buyer or not.
merchant_agreed_refund_timestringppaas_date_time_v3^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])[T,t]([0-1][0-9]|2[0-3]):[0-5][0-9]:([0-5][0-9]|60)([.][0-9]+)?([Zz]|[+-][0-9]{2}:[0-9]{2})$The date and time proposed by merchant to provide the refund, in Internet date and time format.