10730

Returns from the following NVP/SOAP APIs:

DoAuthorization
DoDirectPayment
DoExpressCheckoutPayment
DoReferenceTransaction
DoUATPExpressCheckoutPayment
SetExpressCheckout
UpdateAuthorization

Cause

The API request includes a missing, incorrect, or invalid postal code.

Impact

The payment process is halted, preventing the customer from finalizing their purchase. This can lead to a poor customer experience and potentially lost sales if the issue is not resolved promptly.

Resolution

Verify the postal code in the API request. If the postal code comes from the customer, surface the error to the customer to provide the correct postal code.
The postal code field (ZIP code in the US) is PAYMENTREQUEST_n_SHIPTOZIP.
Retry the API request with the correct postal code.
Implement address validation on the merchant website before submitting the request to PayPal.

Upgrade

The NVP/SOAP API integration method is deprecated. You can find more information about our latest integrations from the following resources:

Additional resources

You can reach out for support at paypal-techsupport.com.

Returns from the following NVP/SOAP APIs:

DoAuthorization
DoDirectPayment
DoExpressCheckoutPayment
DoReferenceTransaction
DoUATPExpressCheckoutPayment
SetExpressCheckout
UpdateAuthorization

Cause

The API request includes a missing, incorrect, or invalid postal code.

Impact

The payment process is halted, preventing the customer from finalizing their purchase. This can lead to a poor customer experience and potentially lost sales if the issue is not resolved promptly.

Resolution

Verify the postal code in the API request. If the postal code comes from the customer, surface the error to the customer to provide the correct postal code.
The postal code field (ZIP code in the US) is PAYMENTREQUEST_n_SHIPTOZIP.
Retry the API request with the correct postal code.
Implement address validation on the merchant website before submitting the request to PayPal.

Upgrade

The NVP/SOAP API integration method is deprecated. You can find more information about our latest integrations from the following resources:

Additional resources

You can reach out for support at paypal-techsupport.com.

10730

Cause

Impact

Resolution

Upgrade

Additional resources

On this page

On this page

On this page

10730

Cause

Impact

Resolution

Upgrade

Additional resources

On this page

On this page

10730

On this page

On this page

On this page

If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more

10730

On this page

On this page