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Submit a request for help with your PayPal Braintree sandbox or production account.

If you'd like to sign up for a Braintree account or have questions about your application, please contact our Sales team.

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Your selection helps route your request to the right team.

Have any questions about your fees or disbursements? Disbursements are the amounts/funds that are sent to your bank.


How and when funds are paid out to you will depend on the payment method used and the type of account you have with us. For more specific funding timelines or Braintree’s standard pricing, refer to your bank-specific articles provided at the time of onboarding. If you’re unsure where to find these, let us know (and provide your Merchant ID) and we’ll be happy to share them.

Suggested Documentation
Braintree Pricing and feesPayPal Pricing and feesReportsReconciliationGet Paid (Funding Timeline)

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You may be required to verify your identity or confirm that you are an authorized signer of your Braintree account in order to access certain information and request changes.

What is a Merchant ID?

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