View transactions on the activities page
DocsCurrentLast updated: October 6th 2021, @ 7:03:26 pm
Use the Activities page to view payouts transactions that are processed for your account. By default, the Activities page displays a list of the transactions from the last 30 days, but you can also specify a different date range. Payouts transactions are identified by Payout in the transaction title.
Get payouts transaction logs
To get a list of payouts transaction logs:
- Log in to your PayPal business account.
- Under Activity, select All Reports.
- Select Activity download, and set the following:
- For All Transactions, select Payouts.
- Specify additional criteria, as needed.
The page displays a list of transaction logs that match your search criteria.
A transaction log contains a summary of a payout transaction, such as the date and time processed, and transaction status. It also contains detailed transaction information for each recipient.
If the payout required currency conversion, a transaction log includes the exchange rate, fee, and total amount in both currencies.
View transaction details
To view transaction details:
- In the transaction list on the Activities page, select the title of the transaction log that you want to review.
- On the Mass Payment Details page, click View Details to open the BatchLog.txt dialog box.
- Open the log or save it to a file.
- If the payout required currency conversion, the log includes the exchange rate, fee, and total amount in both currencies.
Transaction activity log error and reason codes
The following table contains reason, error code, and descriptions of Payout errors reported in the transaction activity log:
| Reason | Code error | Description |
|---|---|---|
| 400 | ITEM_ALREADY_CANCELLED | The requested item is already cancelled. |
| 400 | ITEM_CANCELLATION_FAILED | The requested item is already cancelled. |
| 400 | ITEM_INCORRECT_STATUS | You can only cancel items that have an Unclaimed state. |
| 400 | USER_BUSINESS_ERROR | A user business error occurred. |
| 403 | REQUIRED_SCOPE_MISSING | The access token does not have the required scope. |
| 403 | SENDER_ACCOUNT_UNVERIFIED | To send a payout, you must have a verified PayPal account. To verify your account, confirm your bank account or credit card. For assistance, contact your account manager or our customer service team for assistance. |
| 429 | RATE_LIMIT_VALIDATION_FAILURES | The request has been blocked due to multiple failed attempts. Try again later. |
| 504 | REQUEST_TIMEOUT_EXCEEDED | A system that processes the request did not respond to the server within the timeout period. Retry the request in a few minutes. |
| 1000 | UNDEFINED | An error occurred while processing this payout request. In a few minutes, either retry the request or make a new request. |
| 1002 | INSUFFICIENT_FUNDS | To complete the payout, you must add funds to your account. |
| 1003 | USER_COUNTRY_NOT_ALLOWED | Your address is in a country where payouts are not allowed. For assistance, contact your account manager or our customer service team. |
| 1004 | USER_FUNDING_SOURCE_INELIGIBLE | The funding source for this payout is not allowed. Try again by using your PayPal balance instead. |
| 1005 | PENDING_RECIPIENT_NON_HOLDING_CURRENCY_PAYMENT_PREFERENCE | This payout is pending because the recipient has set their account preferences to review credits in this currency. The recipient has been notified. Check back later for the status of this payout. |
| 3004 | SELF_PAY_NOT_ALLOWED | You can’t send a payout to yourself. Try sending it to a different account. |
| 3014 | SENDER_ACCOUNT_LOCKED | You can’t send a payout now, because your account is locked or inactive. For assistance, contact your account manager or our customer service team. |
| 3015 | RECEIVER_ACCOUNT_LOCKED | We were not able to send a payout because the recipient’s account is inactive or locked. Funds have been returned to the your account. |
| 3017 | SPENDING_LIMIT_EXCEEDED | You’ve exceeded your spending limit. For assistance, contact your account manager or our customer service team. |
| 3047 | ACCOUNT_RESTRICTED | Access to your account has been restricted. For assistance, contact your account manager or our customer service team. |
| 3078 | NEGATIVE_BALANCE | You have insufficient funds in your PayPal balance. You'll need to add funds to your account to complete the payout. |
| 3107 | REFUSED_RECEIVER_REFUSED | The recipient has refused this payout in this currency. Try resending in a different currency. |
| 3141 | REFUSED_ACTION_DENIED | Access has been denied as the send money option is not allowed for this merchant. |
| 3148 | RECEIVER_COUNTRY_NOT_ALLOWED | PayPal can’t send this payout because the recipient lives in a country where payouts are not allowed. |
| 3501 | INVALID_EMAIL_ID | The email ID entered for this recipient is invalid. |
| 3547 | SENDER_STATE_RESTRICTED | As your address is in a restricted state, payments can't be sent. |
| 3558 | RECEIVER_STATE_RESTRICTED | PayPal can’t send this payout because the recipient lives in a state where payouts are not allowed. |
| 3769 | CLOSED_MARKET | This account is not allowed to receive payouts from other countries. Try resending this payout to another account. |
| 4002 | INTERNAL_ERROR | An internal error occurred during payout request processing. Retry this payout as a new batch or file. |
| 8304 | ACCOUNT_UNCONFIRMED_EMAIL | To send payouts, you must be a verified PayPal account holder. To verify your account, confirm your email and your bank account or credit card. For assistance, contact your account manager or our customer service team. |
| 8319 | ZERO_AMOUNT | Provide a valid payment amount. |
| 8330 | RECEIVING_LIMIT_EXCEEDED | The recipient cannot accept this payout because it exceeds the amount they can receive at this time. Resubmit your payout request for a different amount. |
| 8331 | DUPLICATE_ITEM | This transaction is duplicated in this batch. Check the reference ID and sender ID. |
| 9302 | RISK_DECLINE | This transaction was declined due to risk concerns. |
| 9500 | GAMER_FAILED_COUNTRY_OF_RESIDENCE_CHECK | The recipient lives in a country that is not allowed to accept this payout. |
| 9501 | GAMER_FAILED_FUNDING_SOURCE_CHECK | The funding source that was selected for this payout is not allowed. Try again by using your PayPal balance instead. |
| 9502 | GAMING_INVALID_PAYMENT_FLOW | This payment flow is not allowed for gaming merchant accounts. |
| 11711 | TRANSACTION_LIMIT_EXCEEDED | This payout request has exceeded the limit for this type of transaction. The funds have been returned to your account. |
| 14159 | CURRENCY_NOT_SUPPORTED_FOR_RECEIVER | This currency cannot be accepted for this recipient’s account. You can resend this payout with a different currency. |
| 14550 | CURRENCY_COMPLIANCE | Due to currency compliance regulations, this transaction is not allowed. |
| 14763 | REGULATORY_PENDING | This transaction is pending while it is reviewed for compliance with government regulations. |
| 14764 | REGULATORY_BLOCKED | This transaction is blocked due to regulatory compliance restrictions. |
| 14765 | RECEIVER_UNREGISTERED | The recipient for this payout does not have an account. A link to sign up for an account was sent to the recipient. However, if the recipient does not claim this payout within 30 days, the funds are returned to your account. |
| 14766 | RECEIVER_UNCONFIRMED | The recipient’s email or phone number is unconfirmed. Until the recipient confirms their account information, any payments made to this account are marked as Unclaimed. Funds will be returned to your account if they are not claimed within 30 days. |
| 14767 | RECEIVER_YOUTH_ACCOUNT | PayPal wasn't able to send a payout because the recipient has a youth account. Check with the recipient for an alternate account to receive the payout. |
| 14776 | TRANSACTION_DECLINED_BY_TRAVEL_RULE | An error occurred while processing this payout request. In a few minutes, try resending as part of a new request or file. For assistance, contact your account manager or our customer service team. |
| 14800 | POS_LIMIT_EXCEEDED | You have exceeded the POS cumulative spending limit. For assistance, contact your account manager or our customer service team. |
| 14801 | UNVERIFIED_RECIPIENT_NOT_SUPPORTED | This payout request wasn't completed because the recipient hasn't verified their account. Your account is only allowed to send payouts to verified accounts. |
| 14802 | NON_HOLDING_CURRENCY | Your account does not have a PayPal balance in this currency. Try again with a currency that has funds in your PayPal account, or change your account settings to this currency. |