PayPal Provisioning Platform/
Reference/
Error Codes

Reference

DOCS

Last updated: Aug 15th, 6:20am

Error Codes

Return URL errors

PayPal generally handles most errors internally. In some situations, PayPal might return the user to the merchant's redirect_uri with an error_description and error parameters. This table describes the possible errors:

Error Error   description Description Recommendation
RESTRICTED_ACCOUNT Not applicable Possible issue with user account. For assistance, user must contact PayPal. Notify the user that a problem occurred linking their account. For assistance, user must contact PayPal.
COUNTRY_NOT_SUPPORTED Not applicable This product is not available in your country. Contact PayPal for assistance.
REFERRAL_EXPIRED Not applicable User clicked or was directed to a link that took more than 15 minutes to open. Relaunch the flow by starting with the referral ID creation.
SESSION_TIMEOUT Not applicable Too much time spent trying to complete the process or the PayPal configuration was not set up correctly.
  • If timeout happens during testing, escalate the error to your PayPal account manager.
  • If this error occurs only once in live PayPal, relaunch the linking flow from the beginning of card selection/referral ID creation.
  • If you repeatedly run into issues after going live, escalate to your PayPal account manager.
      • | | `CREATE_ACCOUNT_ERROR` | Not applicable | PayPal might be experiencing site issues |
      • If the error happens during testing, escalate the error to your PayPal account manager.
      • If this error occurs only once in live PayPal, relaunch the linking flow from the beginning of card selection/referral ID creation.
      • If you repeatedly run into issues after going live, escalate to your PayPal account manager.
      | | `INTERNAL_SERVER_ERROR` | Not applicable | PayPal might be experiencing site issues |
      • If the error happens during testing, escalate the error to your PayPal account manager.
      • If live, and one off, relaunch the linking flow from the beginning of card selection/referral ID creation.
      • If you repeatedly run into issues after going live, escalate to your PayPal account manager.

| | `ACCESS_DENIED`| Consent denied | User clicked the **Not Now** option on the PayPal consent screen. | Notify the user to click **Agree** on the final consent screen to complete the linking flow. Then, prompt the user to restart the process. |

API Errors

Status code and name Methods Details
400 Bad Request VALIDATION_ERROR
POST /v1/payment-networks/linked-instruments
    1POST /v1/payment-networks/card-accounts/
    2           id
    3           /remove

      1PATCH /v1/payment-networks/card-accounts/
      2           id
      		 Invalid data provided. Identifies any kind of input error.
      details contains JSON path of the error.
      401 Unauthorized
      POST v1/payment-networks/linked-instruments
        1POST /v1/payment-networks/card-accounts/
        2           id
        3           /remove

          1PATCH /v1/payment-networks/card-accounts/
          2           id
          		 Invalid access token used. 
            1"error": "invalid_token",
            2"error_description": "Access Token not found in cache"
            403 Forbidden NOT_AUTHORIZED
            POST /v1/payment-networks/linked-instruments
              1POST /v1/payment-networks/card-accounts/
              2           id
              3           /remove

                1PATCH /v1/payment-networks/card-accounts/
                2           id
                		 Authorization failed due to insufficient permissions.
                Partner didn't have right permissions for making this call.
                422 Unprocessable Entity 
                  1POST /v1/payment-networks/card-accounts/
                  2           id
                  3           /remove

                    1PATCH /v1/payment-networks/card-accounts/
                    2           id
                    500 Internal Server Error INTERNAL_ERROR
                    POST /v1/payment-networks/linked-instruments
                      1POST /v1/payment-networks/card-accounts/
                      2           id
                      3           /remove

                        1PATCH /v1/payment-networks/card-accounts/
                        2           id
                        		 An internal server error has occurred. Internal server error.
                        ReferencePayPal.comPrivacyCookiesSupportLegalContact

                        If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more