File validation errors
DOCSCurrent
Last updated: Sept 23rd, 8:24pm
These errors may occur when Payouts validates your input file. Once you've fixed the errors, retry the payout:
| Error | Description |
|---|---|
DUPLICATE_REF_ID |
Reference IDs must be unique within an input file. |
EMAIL_MESSAGE_EXCEEDED_MAX_SIZE |
The email message exceeded the maximum character limit. The limit is 1000. |
EMAIL_SUBJECT_EXCEEDED_MAX_SIZE |
The email subject exceeded the maximum character limit. The limit is 255. |
ENCODING_ERROR |
The payout input file is not in UTF-8 format. |
FILE_EMPTY_OR_CORRUPT |
The payout input file is empty or corrupt and cannot be processed. |
FILE_NOT_FOUND |
The file has been removed from the source folder. Contact our customer support. |
FILE_SIZE_ERROR |
The payout input file is empty. |
GZ_FILE_CORRUPT_ERROR |
The payout input file is corrupt or has a checksum issue. |
INVALID_CURRENCY |
The currency code is invalid. |
INVALID_FILE_FORMAT |
The input file contains characters, columns, or details that are not required for processing payouts. Remove these characters, columns, or details and upload the file. |
INVALID_FILE_NAME |
The format of the file name is invalid. |
INVALID_FIRST_COLUMN |
The first column entry in the summary must be PAYOUT_SUMMARY. For an item record, this must be PAYOUT. |
INVALID_REF_ID_FORMAT |
The reference ID must be alphanumeric. The maximum character limit is 63. |
INVALID_SUMMARY_LINE_POSITION |
The payout summary record is missing from the first line in the payout input file. |
MANDATORY_COLUMN_MISSING |
The file is missing mandatory columns. Please enter the required information and retry the Payout. |
MULTI_CURRENCY_NOT_SUPPORTED |
The payout input file has more than one currency. |
MULTIPLE_SUMMARY_RECORDS |
The payout input file should contain only one summary record. |
PAYOUT_AMOUNT_INVALID_FORMAT |
The payout amount must use a decimal. Other special characters aren't allowed. |
PAYOUT_AMOUNT_NON_POSITIVE |
The payout amount must be greater than zero. |
SANDBOX_LIMIT_ERROR |
The number of items in the file exceeds the sandbox file limit (sandbox only). |
SCHEDULED_TIME_ERROR |
The payout can be scheduled a maximum of seven days in advance. |
SUMMARY_AMOUNT_INVALID_FORMAT |
The summary amount must be a decimal. Other special characters aren't allowed. |
SUMMARY_AMOUNT_NON_POSITIVE |
The total payout amount in the summary line must be greater than zero. |
SUMMARY_AND_PAYOUT_MATCH_CONFLICT |
The payout amount in the summary line doesn’t match the total item value. |
SUMMARY_LINES_NON_INTEGER |
The total number of payments field in the summary line must be an integer. |
SUMMARY_LINES_NON_POSITIVE |
The total number of payments field in summary line must be greater than zero. |
SUMMARY_MISSING |
The summary line is missing from the payout input file. |
TOTAL_PAYMENTS_MISMATCH |
The TOTAL_NO_OF_PAYMENTS in the PAYOUTS_SUMMARY row must match the total records in the payout input file. |
INVALID_PURPOSE |
The purpose specified for the transaction is invalid. |