Marketplaces Case Reconciliation report

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Last updated: Sept 23rd, 8:07pm

Important: The PayPal Commerce Platform is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager.

This report supports case management processes by providing details about the cases that opened or closed on your platform within the reporting time frame. Cases include reversals (refunds initiated by PayPal), chargebacks, disputes, and dispute claims.

Download a sample report

To review what's available in this report, download a sample in CSV format. This sample may vary from your actual report depending on your settings.

Know before you begin

You must be an approved partner to use this report.

This report is available if you onboard your sellers before payment.

This report is generated and placed on SFTP by 9:00 AM daily in the leading time zone of the reporting window.

A single file contains all cases.

The actual amounts in this report are multiplied by 100 to represent the amounts as cents. For instance, a $10 entry appears as 1000 on the report.

Read the report data by column header name instead of column index to maintain backward compatibility.

Report file name

The file name of the Marketplaces Case Reconciliation Report for a single account follows this naming convention:

MCR.yyyymmdd.ReportIdentifier.ReportingWindow.SequenceNumber.MajorVersion.MinorVersion.Format

Field	Information
`MCR`	An abbreviation for Marketplaces Case Reconciliation Report.
`yyyymmdd`	The date for the data in the report. It represents the latest, or ending date, of the data.
`ReportIdentifier`	This is the unique value to identify the report, such as the BN code or organization name.
`ReportingWindow`	The window of time in which the report was generated.
`SequenceNumber`	The sequence number of the report file. The sequence number begins with `0` and continues until all parts of the report are recorded in files. The sequence number is always present in the report filename even if there is only one file.
`MajorVersion`	The major version of the report.
`MinorVersion`	The minor version of the report.
`Format`	The report format is `CSV` (comma-separated values).

Format

Each row of the report consists of a 2-letter row type, followed by the details specific to that row type. The following table lists the valid row types and the sections that describe the data for that row type.

Code	Description
FH	File header
SH	Section header
CH	Column header
SB	Section body
SF	Section footer
FF	File footer

File header data

Position	Column name	Data type	Description
1	Column Type	`Literal`	The column type (`FH`).
2	Report Generation Date	`Date-time`	The date and time at which the report file was generated, in the following format: `YYYY/MM/DDHH:MM:SS offset`, where `offset` is the 5-character signed offset from GMT. For example, `+0800`.
3	Reporting Window	`Varchar`, single character, one of: `A`, `H`, `R`, `X`.	The window of time in which the report was generated, as follows: `A`: America/New York to America/Los Angeles. `H`: America/Los Angeles to Asia/Hong Kong. `R`: Asia/Hong Kong to Europe/London. `X`: Europe/London to America/New York.
4	Report Period Start Date	`Date-time`	The beginning date and time for which to include transactions in the report, in the following format: `YYYY/MM/DDHH:MM:SS offset`, where `offset` is the 5-character signed offset from GMT. For example, `+0800`.
5	Report Period End Date	`Date-time`	The final date and time for which to include transactions in the report, in the following format: `YYYY/MM/DDHH:MM:SS offset`, where `offset` is the 5-character signed offset from GMT. For example, `+0800`.
6	Partner Account Number	`Varchar`	The partner's PayPal encrypted account number.
7	Report Identifier	`Varchar`	This unique value identifies the report, such as the BN code or organization name.

Section header data

1 Column Type Literal The column type (SH).

Section body data

Position	Column name	Data type	Description
1	Column Type	`Literal`	The column type (`CH`).
2	CASE_ID	`String`	The PayPal-generated ID for the case in either of these formats: `PP-000-111-222-333` or `PP-D-99999`.
3	CASE_TYPE	`Literal`	The case type. Can be either `CHARGEBACK` or `DISPUTE`.
4	CASE_REASON	`String`	The reason for the case. Can be one of the following: `Charge not recognized` `Credit not processed` `Duplicate payment` `Inquiry - ACHReturn` `Item not received` `Item not received - ACHReversal` `Merchandise` `Merchandise - ACHReversal` `Not as described` `Other` `Processing error` `Recurring payment cancelled` `Unauthorized` `Unauthorized - ACHReversal` `Unauthorized - ATO`
5	CASE_FILING_DATE	`Date-time`	Date and time at which the case was filed, in the following format: `YYYY/MM/DD HH:MM:SS offset`. `YYYY` is the 4-digit year. `MM` is the 2-digit month of the year. `DD` is the 2-digit day of the month. `HH` is the hour in 24-hour notation. `MM` is minutes. `SS` is seconds. `offset` is the 5-character signed offset from GMT, such as `+0800`.
6	CASE_STATUS	`String`	The status of the case. Can be one of the following: `Being Reviewed By PayPal` `Open` `Requiring your action` `Resolved` `Waiting For Additional Information` `Waiting for Buyer's Response` `Waiting For Seller's Response`
7	PAYPAL_REFERENCE_ID	`String`	Original PayPal transaction ID to which this event is related.
8	INVOICE_NUMBER	`String`	The invoice number for the transaction.
9	CUSTOM_FIELD	`String`	A field for custom data.
10	CASE_AMOUNT	`Money`	The disputed amount.
11	CASE_CURRENCY	3-character currency code	The disputed amount currency.
12	RESPONSE_DUE_DATE	`Date-time`	Date and time by which merchant is expected to respond for this case, in the following format: `YYYY/MM/DD HH:MM:SS offset`. `YYYY` is the 4-digit year. `MM` is the 2-digit month of the year. `DD` is the 2-digit day of the month. `HH` is the hour in 24-hour notation. `MM` is minutes. `SS` is seconds. `offset` is the 5-character signed offset from GMT, such as `+0800`.
13	CASE_TRANSACTION_ID	`String`	The transaction ID of the original transaction.
14	CASE_REFUND_AMOUNT	`Money`	Amount refunded to buyer.
15	CASE_REFUND_CURRENCY	3-character currency code	The currency of refunded amount to buyer.
16	CASE_UPDATE_DATE	`Date-time`	Date and time at which the case was updated, in the following format: `YYYY/MM/DD HH:MM:SS offset`. `YYYY` is the 4-digit year. `MM` is the 2-digit month of the year. `DD` is the 2-digit day of the month. `HH` is the hour in 24-hour notation. `MM` is minutes. `SS` is seconds. `offset` is the 5-character signed offset from GMT, such as `+0800`.
17	FINAL_CASE_OUTCOME	`Literal`	The final outcome of the dispute. The value is one of the following: `RESOLVED_BUYER_FAVOUR` `RESOLVED_SELLER_FAVOUR` `RESOLVED_WITH_REFUND` `CANCELED_BY_BUYER` Left blank if the dispute or chargeback is not resolved.

Section footer data

1 Column Type Literal The column type (SF).

File footer data

1 Column Type Literal The column type (FF).