Handle buyer errors
Last updated: Oct 29th, 8:29am
Handle buyer errors to provide a unique buyer experience.
Know before you code
- These capabilities modify an existing checkout integration.
- Complete the steps in Get started to get the following sandbox account information from the Developer Dashboard:
- Your sandbox account login information
- Your access token
- These client-side and server-side integration capabilities use the following:
- PayPal JavaScript SDK
- Orders REST API — Create order endpoint
Handle errors
These procedures apply to standard and advanced integrations.
Buyer checkout error
If an error prevents buyer checkout, alert the user that an error has occurred with the buttons using the onError
callback:
1paypal.Buttons({2 onError: function (err) {3 // For example, redirect to a specific error page4 window.location.href = "/your-error-page-here";5 }6}).render('#paypal-button-container');
This error handler is a catch-all. Errors at this point are not expected to be handled beyond showing a generic error message or page.
Script not loading error
If null pointer errors prevent the script from loading, provide a different checkout experience:
1if (window.paypal && window.paypal.Buttons) {2 // render the buttons3} else {4 // show a fallback experience5}