Refund Payments for Individual Transactions

Important: NVP/SOAP is a legacy integration method. We accept new integrations and support existing integrations, but there are newer solutions. If you're starting an integration, we recommend our latest solutions.

You can refund the entire amount of a transaction or portions of it.

The default refund period is 180 days from the transaction date. If you refund a payment for goods or services, there are no fees to process the refund, but the fees you originally paid as the seller are not returned to you. The amount of the refunded payment will be deducted from your PayPal account.

During the 180-day refund period, you can use the RefundTransaction API operation (NVP, SOAP) to refund a payment to a customer. For integration information, see How to Make a Basic Refund.

You can also use the MassPay API (NVP, SOAP) or the DoNonReferencedCredit API operation (NVP, SOAP) to credit PayPal accounts.

See how you can issue a full or partial refund.