10621

Returns from the following NVP/SOAP API calls:

Cause

The PayPal Order ID ("O-XXXXXXXXXX" ID) has expired . The order ID is only valid for a limited period, within which the merchant is expected authorize or capture a transaction. If the order ID is expired, the authorization or capture steps will not be executed.

Sometimes, when product delivery lead times are long, this issue can occur because the order is on hold until the item ships.

Impact

The payment has failed and the customer needs to be contacted to procure funds.

Resolution

This error will most likely happen when the customer is not present on the website and when the order is awaiting fulfilment. Merchants are advised to reach out to the customer and either:

Upgrade

The NVP/SOAP API integration method is deprecated. You can find more information about our latest integrations from the following resources:

Additional resources

See a complete list of NVP/SOAP error codes.