Confirming Sub-merchant Onboarding

As part of the sub-merchant onboarding process for Braintree Marketplace, you can confirm the creation of a merchant account as either approved or declined via a webhook. The webhook is triggered after the sub-merchant's information has been verified with several third-party services. Webhooks allow Braintree to push messages to your servers when you configure a webhook endpoint URL. If you are not using webhooks already, you will need to follow the webhooks guide to get started.

Sub-merchant approvedAnchorIcon

Once you have webhooks configured, you can listen for a SubMerchantAccountApproved webhook that looks like this:
  1. Node
gateway.webhookNotification.parse(btSignature, btPayload, function (err, webhookNotification) {
    webhookNotification.kind === braintree.WebhookNotification.Kind.SubMerchantAccountApproved; // true
    webhookNotification.merchantAccount.status; // "active"
    webhookNotification.merchantAccount.id; // "blueLaddersStore"
    webhookNotification.merchantAccount.masterMerchantAccount.id; // "14laddersMarketplace"
    notification.merchantAccount.masterMerchantAccount.status; // "active"
});
Once you've confirmed that the new sub-merchant has been successfully onboarded, you can start to run transactions on their account.

Sub-merchant declinedAnchorIcon

You can also listen for a SubMerchantAccountDeclined webhook that looks like this:
  1. Node
gateway.webhookNotification.parse(btSignature, btPayload, function (err, webhookNotification) {
    webhookNotification.kind === braintree.WebhookNotification.Kind.SubMerchantAccountDeclined; // true
    webhookNotification.message; // "Credit score is too low"
    webhookNotification.errors; // { ... }
});
If it is Declined, the webhook will contain validation errors indicating why the sub-merchant was declined. There are several reasons this can occur:
  • Failed OFAC
  • Failed Mastercard MATCH
  • Failed KYC
  • SSN invalid
  • SSN matches deceased person
See merchant account validations for specific errors. In this case, we'll need to gather more information about the sub-merchant in order to approve them. Please contact our Customer Success team with the sub-merchant's first and last name and we'll be happy to assist.