Your data belongs to you. That's why we support credit card data portability – we'll import your sensitive customer data into your new Braintree gateway, as well as export it if you ever need to leave.
We do not charge any fees for data migrations.
Once we receive the information we need, data migrations typically take 5-10 business days.
While we are able to import and export both customer and credit card records, we cannot migrate subscription or transaction information. If importing, this means that you'll have to recreate your plans in the Control Panel and create your subscriptions once the migration is complete. If exporting, you can download a report of your plans and subscriptions, or retrieve them with the API.
When a customer stores an ACH payment method with a payment processor, the customer enters an explicit agreement to be charged only by that processor. Because of this, we require merchants to agree to additional legal terms.
- Merchant shall agree to the Data Protection Agreement as outlined in this addendum
Currently, we are only supporting ACH exports for merchants that agree with our legal and privacy terms. Please contact us with any questions related to the data migration terms and conditions.
In addition to the standard credit card information, there are other secure tokens associated with Apple Pay and Google Pay network transactions that are not transferrable between providers. For this reason, Apple Pay and Google Pay payment methods are excluded from our exports.
Once you're ready, contact us with any questions or to schedule your migration.