We’re focused on helping our merchants offer payment experiences that are not only seamless, but also secure. There are many aspects to risk and security in the payments industry, and we pride ourselves on having exceptional teams that are dedicated to making the experience safe for your business and ours alike.

Chargebacks and retrievalsanchor

Unfortunately, chargebacks are a standard part of doing business – especially if you accept payments online. Our Disputes team is here to help guide you through the process and make sure you understand how to both handle and minimize chargebacks as they come up.

Read more about chargebacks and how to handle them.


Compliance isn’t just about the Payment Card Industry Data Security Standard (PCI DSS) – it also incorporates certain requirements that we enforce, governmental law, and other factors that can affect your business. Our Compliance team will help you ensure that your website, integration, and payment flow are in line with any applicable regulations.

Read more about compliance.

Control Panel securityanchor

The Control Panel is your tool for reporting and managing payments, so it’s important to keep it safe and secure. We’ve built tools and provided best practices to make sure you’re covered.

Read more about Control Panel security.

Risk factorsanchor

Risk can come in many forms. While it’s ultimately your responsibility to protect your business against fraud, we’re here to help. Our Risk team can provide guidance and advice on credit risks, help provide context on industry fraud trends, and assist in investigating activity that may seem suspect.

Read more about how you can mitigate risk.


As your merchant account provider and partner in business, we share in both your wins and losses. We take our underwriting seriously, collecting as much information as we can during the onboarding process in order to prevent future interruptions to your processing. Then, once you are using our products, the Underwriting team will assist you with your account as your business continues to grow.

Read more about underwriting.


Data security is incredibly important to us. If you believe the security of your Braintree integration may have been compromised, contact us and we'll assist you from there.