Send payouts from Payouts Web
This page describes how to send payouts using a
.csv (comma separated value) payment file and Payouts Web. A payment file includes recipient and payment information for up to 5,000 payouts.
Before you begin, complete the prerequisites.
1. Enable Payouts Web
To send payout requests from Payouts Web, contact your account manager or call 1-888-221-1161. When your account is approved for payouts, complete the steps on this page.
2. Create a payment file
Open a basic text editor, spreadsheet, or database application.
In the first row, enter the following payout information for the first recipient, from left to right.
Column Payout information 1 Recipient identifier — Required.
Use one of the following:
- Email address
- Domestic mobile telephone number (required for payouts to Venmo)
PayerID— If you use PayPal Checkout or an Account Authentication Service, such as Connect with PayPal, these APIs return the PayPal
PayerIDin the transaction's response message.
2 Payment amount — Required.
Use the correct currency format. For example, senders in Italy enter
5,45and senders in the U.S. enter
5.45. For currencies that use a comma, enclose the amount in double quotes. For example,
"100,45". If the format is incorrect, PayPal gives you the correct format when you upload the file.
3 Currency — Required.
Three-letter currency code. Currency codes are not case sensitive. For example,
USDare both acceptable for U.S. dollars.
Notes: Enter one currency type per payment file. To send payouts in multiple currencies, create a separate payment file for each currency.
A few countries have currency restrictions. If your Payouts request does not comply with a country's currency restrictions, that portion of your request will fail with an error message.
4 Customer ID — Optional.
Unique identifier with 30 character maximum. Cannot contain spaces. If the customer ID contains a comma, enclose the text in double quotes.
5 Note to Recipient — Optional for PayPal, required for Venmo.
Message the sender writes. If sending to a PayPal recipient, the message is sent only to the recipient. If sending to a Venmo recipient, the message inherits the privacy setting of the recipient. 400 character maximum. If the custom note contains a comma, enclose the text in double quotes.
6 Recipient Wallet — Required.
Choose to send payouts to
VENMOrecipients. The default is PayPal. Payouts to Venmo require a note and a US mobile phone number for the recipient.
This example shows the payment information for a U.S. recipient:
firstname.lastname@example.org,100.5,USD,ID001,Here is your payment,PAYPAL.
This example shows payment information for a recipient in Germany. Because the
EURcurrency uses a comma separator, the payment amount is enclosed in double quotes:
email@example.com,"100,50",EUR,ID001,Here is your payment, PAYPAL.
Add a new row for each recipient.
Note: The maximum is 5,000 recipients per payment file.
When you complete the payment information for all recipients, save the file in
3. Upload a payment file
Check the file meets these requirements before uploading:
- The format of the payment file is
- The payment file contains only one currency type.
- Your PayPal or Venmo account balance contains enough funds to cover the total cost of the payouts request.
- Your PayPal balance is the same currency as your payouts request unless you plan to use currency conversion.
Here's how to upload the file:
- Log in to your PayPal account at https://www.paypal.com.
- Click Money at the top of the Summary page and then Send Money on the left.
- Click Make a Mass Payment.
- From the Choose Payouts Recipients page, click Browse, select your payment file, and then click Open. If you upload a file with the same content as a file you've uploaded within 30 days, PayPal lets you know it could be a duplicate payout.
- (Optional) Enter text in the Email subject and Custom message for recipient.
- Click Continue. PayPal scans your payment file for errors. If the file is valid, the Review Your Payments Details page displays.
- Click Send Payout to process your payments file. The page displays Your payment has been sent. You can then choose to Send another Payout or View Activity Details.
4. Review transaction details
After you submit the payment file, click View Activity Details on the final payouts page to view transaction details. You can also view details from the Recent activity section of the Summary page or the Activity page of your PayPal account.
If the transaction status is Submitted, wait for the status to change to Processed or Completed to see the number of unclaimed payments.
PayPal places a temporary hold on the total monetary value of the payouts request, plus fees, until the transaction status is Processed. After the hold, if one or more transactions are declined, your PayPal account balance may be greater than the balance shown during the hold.