Payouts Payment Processing

When your Payouts payment file is successfully processed, recipients that already have a PayPal account get their payment instantly. Recipients that do not have a PayPal account receive an email or a text that a payment is available and they must claim it. If a payment is unclaimed after 30 days, the money is returned to your account.

PayPal sends you a summary email for each payout. You can then log in to your PayPal account and view transaction details.

How recipient's receive notification and collect payment

This table describes how recipients receive notification and collect their payment:

Recipient has PayPal Account? Email (or phone) is tied to account? Notification and collection of payment
Yes Yes
  • Recipient receives email/text message with link to log in.
  • Recipient logs in to access payment.
Yes No
  • Recipient receives email/text message with link to open a new PayPal account.
  • Recipient can link their email or phone number to existing account and access payment.
No No
  • Recipient receives email/text message to open a new PayPal account.
  • Sign-up automatically confirms email/phone number.
  • Recipient logs in to access payment.

Individual record status

Individual records can have a status of:

New Your request for a payout has been received.
Pending Your payout request has been received and will be processed soon.
Success Funds have been credited to the recipient’s account.
Unclaimed The recipient for this payout does not have a PayPal account. PayPal sent the recipient a sign up link to create an account. If the recipient does not create an account and claim the payout within 30 days, the funds will be returned to your account.
Returned This payout item has been returned. If the funds are unclaimed for 30 days, they will be returned to the sender.
Refunded The payout request has been refunded.
Failed This payout request failed, so funds will not be deducted from the sender’s account.
On Hold This payout request is under review and on hold.
Blocked This payout request has been blocked.
Denied This payout has been denied, so funds were deducted from your account.

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