Transaction Issues
Outside of standard processor declines and gateway rejections, additional unexpected issues can occasionally prevent transactions from processing smoothly. Known as transaction issues, these rare occurrences are generally a result of something more complex than a normal declined or rejected transaction.
Notifications
You may also opt to deliver these notifications via webhook alongside the emails. To receive Transaction Issue Notifications via webhook, first follow the instructions here to ensure the Users receiving the webhook notifications have the proper permissions and a destination URL is prepared and ready for receipt. Then, follow the instructions as further detailed here to create a webhook
- Log into the Control Panel
- Select the gear icon in the top right corner
- Select API from the drop-down menu
- Select the the Webhooks tab
- Select the Create New Webhook button
- Provide your destination URL and make your notification selections
- Select Create Webhook button
You have two options for designating who will receive transaction issue notification – adding a User Recipient or an Email Recipient.
User Recipients: This field allows you to send notifications to existing users in the Control Panel. These recipients will receive notifications for the transactions their role has access to.
Email Recipients: This field allows you to send notifications to any email address, regardless of whether the email is associated with a user in the Control Panel. This can be particularly helpful if you use internal distribution lists to monitor transaction issues (e.g. [email protected]). Emails entered in this field will receive all transaction issue notifications, even if the address corresponds to a Control Panel user with limited permissions.